You have been subscribed to a public bug:
Whe trying to add a user or group, the users-admin gui behaves as if
everything is working, including authentication, but upon exiting,
nothing is written out--I can find no trace of the new user account, and
it does not appear when the users-admin gui is started again.
** Affects: gnome-system-tools (Ubuntu)
Importance: High
Assignee: Ubuntu Desktop Bugs (desktop-bugs)
Status: Confirmed
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hardy users-admin does not write to /etc/passwd or /etc/group
https://bugs.edge.launchpad.net/bugs/192313
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