I'm running out of ideas then, that's not really my domain... Maybe
something in your configuration prevents usermod from locking the file,
even if no process is using it. Can you remember something you did
before user creation became impossible? eCryptfs could explain it if the
root partition was encrypted, but I don't think the option you chose
does this.

Moving the task against usermod, since the gnome-system-tools can't do
much here.

** Package changed: gnome-system-tools (Ubuntu) => shadow (Ubuntu)

** Summary changed:

- [users-admin] unable to change real name
+ usermod fails: "cannot lock /etc/passwd"

-- 
usermod fails: "cannot lock /etc/passwd"
https://bugs.launchpad.net/bugs/432964
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