On the other hand, if this contact phone calls me, I hear a ringing
sound. If I press a button to accept this call, a new window will open
showing the identity of the contact but a conversation (lasting
connection) will not be established, and the window will disappear after
a while.

-- 
Empathy 2.28.1.1 does not phone call a contact listed in Contact List as 
available
https://bugs.launchpad.net/bugs/474476
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