I have same issue with Ubuntu 10.04 + Empathy 2.30.1. Like sayd, when a
arriving message contains newline character (I let my chat buddy do
shift+enter in WLM to test) it won't show up in chat window. It will
shot up in chat log and when the chat window ain't focussed a
notification popup will also show the message. It just ain't showing up
in the chat window with the "Ubuntu" theme. Switching to classic fixed
it also for me.

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receiving messages containing a newline do not show with the ubuntu theme
https://bugs.launchpad.net/bugs/546338
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