You have been subscribed to a public bug:
When I try to add a new SIP account in Empathy version 2.30.1
I have an error "Disconnected - Authentication Failed" in red background
I'm sure account and password are correct, I not have problem with other
client like sip-communicator in java.
** Affects: ubuntuone-client
Importance: Undecided
Status: Invalid
** Affects: empathy (Ubuntu)
Importance: Undecided
Status: Incomplete
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Empathy don't login SIP account
https://bugs.edge.launchpad.net/bugs/592280
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