are you using indicator-appmenu(global menu)? there is a bug in appmenu-
gtk where clicking on contact shows nothing. or are you referring to
something like when you are in group chat no item of contact menu is
enabled?
** Changed in: empathy (Ubuntu)
Importance: Undecided => Low
** Changed in: empathy (Ubuntu)
Status: New => Incomplete
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Contact menu item does nothing when clicked
https://bugs.launchpad.net/bugs/675612
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