For a change I will comment to say that something DOES work, instead of
the opposite.

Just tried this with our local Asterisk server and calling an external line 
using a commercial voip trunk, and I can confirm that the Dialpad DOES indeed 
work perfectly with these:
-Linux xxxx 2.6.35-25-generic #44-Ubuntu SMP Fri Jan 21 17:40:44 UTC 2011 
x86_64 GNU/Linux
-Ubuntu 10.10 Maverick Meerkat
-telepathy-sofiasip 0.6.3-1
-empathy 2.32.1-0ubuntu1.1

I can also confirm that i would have NEVER found it if not for Darik
Horn's previous post in this bug report, and even having it, it took me
a moment until I noticed that "Audio Input" was actually a listbox with
the option "Autio Input" selected, although that's perhaps "theme's
fault" (I use Ubuntu 10.10 with the standard theme).

So, this is not a bug, specially not in the underlying communication
plug-in (telepathy-sofiasip), but Empathy clearly needs some GUI
modifications so that finding the keypad is not 'so absolutely
imposible'. Maybe allowing pressing numbers even if the pad is unseen?
Maybe bringing up the pad when a number is pressed? How about showing
the keypad by default when you open the sidebar instead of the volume
levels? Since I cannot code, I like to at least give ideas, I hope they
help :-)

Thank you

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https://bugs.launchpad.net/bugs/482597

Title:
  Empathy dialpad tones don't work

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