Public bug reported:

Sound events are not working. I get no notification, for instance, when
an incoming text message arrives, even though I have my settings set so
that there should be whenever the chat is not in focus.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: empathy 2.34.0-0ubuntu3.1
ProcVersionSignature: Ubuntu 2.6.38-11.47-generic
Uname: Linux 2.6.38-11-generic x86_64
Architecture: amd64
Date: Tue Jul 19 10:39:05 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
 PATH=(custom, user)
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug natty running-unity

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  No sound notification for several events in latest 11.04

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