Works for me, and really should be working :)

Does <Ctrl+Shift+n> work for you to open a new window?

Go to Edit -> Prereferences -> Shortcuts; what do you see there? Can you
set the shortcut keys there?

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https://bugs.launchpad.net/bugs/1725938

Title:
  Unable to open new terminal window/tab from keyboard (<Ctrl+Shift+T>
  shortcut missed)

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