Are you using a mouse or the laptop touchpad?
If using the touchpad then you'll need to switch on/off natural
scrolling for the touchpad and not the mouse.
Also, what model laptop are you using?
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1727330
Title:
is not adjusted for natural scrolling in the mouse control panel
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