Public bug reported:
I used the standard tools in Ubuntu 16 to format and encrypt a large USB
hard drive for storing secure backups to. I then used that drive with
the standard "Backups" tool to capture periodic backups.
My hard drive recently died, forcing me to re-install Ubuntu 16. The re-
install went well, but when I tried to attach the drive to restore my
personal files, a modal appeared, prompting me to enter my password.
So I did. And then it prompted me again. I thought I'd mistyped my
password, so I re-entered it, making sure my caplocks or numlock key
weren't on, but again, it prompted me. After each prompt, the full-
screen modal darkened the background until after a dozen attempts, my
background was almost completely black. I suspect what's going on is
something's trying to access the encrypted disk while I'm typing in the
password, and each access is triggering another prompt, effectively
locking me out of the system because it's impossible for me to enter a
nearly infinite series of prompts.
This bug is a huge problem for two reasons:
1. it locks you out of your computer
2. it prevents you from accessing secure storage and restoring your system
I managed to partially workaround #1 by switching to a terminal and
running `export DISPLAY=:0; gnome-shell --replace`. That caused Gnome to
reload, which minimized the modal program, allowing me to kill it in the
app thumbnail view.
However, that's a huge hassle, and I'm still unable to access any data
on encrypted USB drives, even when I enter the password correctly.
Please advise.
I don't know exactly what component to file this bug under, so I chose
"gnome-shell". Please re-tag it if this is incorrect.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-shell 3.18.5-0ubuntu0.3
ProcVersionSignature: Ubuntu 4.4.0-116.140-generic 4.4.98
Uname: Linux 4.4.0-116-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
Date: Fri Apr 6 00:26:33 2018
DisplayManager: lightdm
InstallationDate: Installed on 2018-03-23 (13 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
** Description changed:
I used the standard tools in Ubuntu 16 to format and encrypt a large USB
hard drive for storing secure backups to. I then used that drive with
the standard "Backups" tool to capture periodic backups.
My hard drive recently died, forcing me to re-install Ubuntu 16. The re-
install went well, but when I tried to attach the drive to restore my
- personal files, and a modal appeared, prompting me to enter my password.
+ personal files, a modal appeared, prompting me to enter my password.
So I did. And then it prompted me again. I thought I'd mistyped my
password, so I re-entered it, making sure my caplocks or numlock key
- weren't on, but again, it prompted me again. After each prompt, the
- full-screen modal darkened the background until after a dozen attempts,
- my background was almost completely black. I suspect what's going on is
- something's trying to access the disk while I'm typing in the password,
- and each access is triggering another prompt, effectively locking me out
- of the system because it's impossible for me to enter a nearly infinite
- series of prompts.
+ weren't on, but again, it prompted me. After each prompt, the full-
+ screen modal darkened the background until after a dozen attempts, my
+ background was almost completely black. I suspect what's going on is
+ something's trying to access the encrypted disk while I'm typing in the
+ password, and each access is triggering another prompt, effectively
+ locking me out of the system because it's impossible for me to enter a
+ nearly infinite series of prompts.
This bug is a huge problem for two reasons:
1. it locks you out of your computer
2. it prevents you from accessing secure storage and restoring your system
I managed to partially workaround #1 by switching to a terminal and
running `export DISPLAY=:0; gnome-shell --replace`. That caused Gnome to
- repload, which minimized the modal program, which I then killed in the
+ reload, which minimized the modal program, allowing me to kill it in the
app thumbnail view.
However, that's a huge hassle, and I'm still unable to access any data
on encrypted USB drives, even when I enter the password correctly.
Please advise.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-shell 3.18.5-0ubuntu0.3
ProcVersionSignature: Ubuntu 4.4.0-116.140-generic 4.4.98
Uname: Linux 4.4.0-116-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
Date: Fri Apr 6 00:26:33 2018
DisplayManager: lightdm
InstallationDate: Installed on 2018-03-23 (13 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
** Description changed:
I used the standard tools in Ubuntu 16 to format and encrypt a large USB
hard drive for storing secure backups to. I then used that drive with
the standard "Backups" tool to capture periodic backups.
My hard drive recently died, forcing me to re-install Ubuntu 16. The re-
install went well, but when I tried to attach the drive to restore my
personal files, a modal appeared, prompting me to enter my password.
So I did. And then it prompted me again. I thought I'd mistyped my
password, so I re-entered it, making sure my caplocks or numlock key
weren't on, but again, it prompted me. After each prompt, the full-
screen modal darkened the background until after a dozen attempts, my
background was almost completely black. I suspect what's going on is
something's trying to access the encrypted disk while I'm typing in the
password, and each access is triggering another prompt, effectively
locking me out of the system because it's impossible for me to enter a
nearly infinite series of prompts.
This bug is a huge problem for two reasons:
1. it locks you out of your computer
2. it prevents you from accessing secure storage and restoring your system
I managed to partially workaround #1 by switching to a terminal and
running `export DISPLAY=:0; gnome-shell --replace`. That caused Gnome to
reload, which minimized the modal program, allowing me to kill it in the
app thumbnail view.
However, that's a huge hassle, and I'm still unable to access any data
on encrypted USB drives, even when I enter the password correctly.
Please advise.
+ I don't know exactly what component to file this bug under, so I chose
+ "gnome-shell". Please re-tag it if this is incorrect.
+
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-shell 3.18.5-0ubuntu0.3
ProcVersionSignature: Ubuntu 4.4.0-116.140-generic 4.4.98
Uname: Linux 4.4.0-116-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
Date: Fri Apr 6 00:26:33 2018
DisplayManager: lightdm
InstallationDate: Installed on 2018-03-23 (13 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
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https://bugs.launchpad.net/bugs/1761663
Title:
Attached encrypted USB drive gets stuck in password prompt
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