Public bug reported: installing Dell Oem. Running update/upgrade sudo -s sudo apt-get update && sudo apt-get upgrade -y
Then running gnome-software results in the GUI loading but after 10 seconds it crashes and you see a segfault. I tried information in +Bug/1798236 but U16 does not have a later version of gnome-software. I also saw a bug similar that mentioned we need packagekit 1.12 but U16 doesn't bundle that only U19 does. I tried download a package for testing purposes but it does not resolve the issue. I saw another case within our Dell database that suggests appstream might cause the crash so I removed appstream and did and update/upgrade again. It stopped the crash initially but not on reboot. I also added the gnome3 repository in hopes I could get the updates that way and that did not help either. It is unclear what is needed to resolve this issue. Please let me know what logs you need me to provide to look into this further. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: gnome-software 3.20.5-0ubuntu0.16.04.11 ProcVersionSignature: Ubuntu 4.15.0-47.50~16.04.1-generic 4.15.18 Uname: Linux 4.15.0-47-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CurrentDesktop: Unity Date: Thu Mar 21 19:11:27 2019 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-rebase-20170712-0 InstallationDate: Installed on 2019-03-04 (17 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20170712-02:34 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: gnome-software (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug third-party-packages xenial -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1821264 Title: gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04 segfaults To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1821264/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
