Thank you for your bug report, could you get a log after trigger the issue $ journalctl -b 0 and add it to the bug report?
** Changed in: gnome-software (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1867490 Title: Persistent GNOME Application Platform update that won't install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1867490/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs