Public bug reported:

The Explore tab of the "Software" app seems to be completely non-
functional.  It shows an initial screen with "Editors Picks", etc. but
if you do any search or click one of the Categories, a blank screen
appears with a forever-spinning indicator.

The following error is written to syslog:

dbus-daemon... Successfully activated service 'org.gnome.seahorse.Application'
gnome-shell[]: Received error from D-Bus search provider 
org.gnome.seahorse.Application.desktop during GetResultMetas: Gio.DBusError: 
GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name :1.1376 was not 
provided by any .service files
gnome-shell[]: Wrong number of result metas returned by search provider 
org.gnome.seahorse.Application.desktop: expected 4 but got 0
(complete syslog from during the run is attached as syslog.txt)


1. Run gnome-software (or run "Software" through the app-finder mechanism)
2. Click the "Explore" (leftmost) tab at the top
3. Scroll down and click "Audio & Video" under Categories

RESULTS: White screen with forever-spinning indicator

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-software 3.36.0-0ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41
Uname: Linux 5.4.0-39-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul  5 17:40:51 2020
InstallationDate: Installed on 2020-03-24 (103 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-snap    3.36.0-0ubuntu3
SourcePackage: gnome-software
UpgradeStatus: Upgraded to focal on 2020-05-16 (50 days ago)

** Affects: gnome-software (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug focal third-party-packages

You received this bug notification because you are a member of Ubuntu
Desktop Bugs, which is subscribed to gnome-software in Ubuntu.

  Software app (gnome-software) Explore always hangs

To manage notifications about this bug go to:

desktop-bugs mailing list

Reply via email to