Do you experience the same bug if you log into 'Ubuntu on Wayland' ?
** This bug is no longer a duplicate of bug 1892747
GNOME hangs while changing display brightness from keyboard shortcut
** Changed in: gnome-shell (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/2013255
Title:
changing screen brightness with keyboard hotkeys reacts very slow
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