Can you ssh in to find out if gnome-shell is hung or crashed? If crashed then:
https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/2039045 Title: GNOME Shell locking hard when Telegram opens a full-screen photo To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2039045/+subscriptions -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs