Thanks for the bug report.
Please clarify what "the double person icon on the bottom left of the
screen" is. Can you provide a photo of that too?
Please also run this command to gather more system information:
apport-collect 2073637
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/2073637
Title:
Screen locking issue
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