On Tue, Nov 27, 2007, Andre Klapper wrote: > perhaps a better approach: educate the user by improving the error > strings in the software. there's always room for improvement: > http://aloriel.no-ip.org/uploads/2007/08/error_de_evolution.jpg . > i love firefox because of explanations that even my parents would > understand, if they'd touch computers. > but currently, 30% of non-crasher evolution reports are already "can't > send mail. please help" reports, because of the "Submit Bug Report" menu > item. i have the feeling it will become more. ;-)
Hehe, I heard from our Firefox maintainer that he receives all kind of non-bug reports thanks to the "Help > Report a problem" menu entry in Ubuntu; "My wife is gone", "My cat is sick" etc. :) I guess the problem of receiving "can't send mail" bug reports might be helped a little by having two different entries in Help; Ubuntu currently has "Report a Problem" (it's "report a bug" in French though), and "Get help online" (this points to the community support portal). Also, distributors/vendors might have missed the occasion to change the URLs in evolution, but it might be easier to change them once in a central place for all the packages? -- Loïc Minier _______________________________________________ desktop-devel-list mailing list [email protected] http://mail.gnome.org/mailman/listinfo/desktop-devel-list
