Public bug reported: Thunderbird fails to connect to the POP and SMTP servers. These servers reside on the same subnet. There are no error messages to speak of; the connections just time out.
This is not a firewall problem. I have verified that I can connect to the POP and SMTP servers using telnet. I did this from a terminal window on the same machine and as the same user as the one that cannot get Thunderbird to work, using commands like telnet popserver 110 and telnet smtpserver 25. Tracing with tcpdump confirms that no traffic is actually exchanged with the servers: there is no attempt at establishing a TCP connection. This is with Thunderbird freshly installed on Precise. It was not installed prior to the upgrade to Precise. There was no .thunderbird directory in my home directory. I was using Seamonkey before the upgrade and got Thunderbird to import everything from Seamonkey upon first use. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: thunderbird 11.0.1+build1-0ubuntu2 ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14 Uname: Linux 3.2.0-23-generic i686 AddonCompatCheckDisabled: False AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu5 Architecture: i386 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: janc 2254 F.... pulseaudio BuildID: 20120411015315 CRDA: Error: [Errno 2] No such file or directory Card0.Amixer.info: Card hw:0 'ICH6'/'Intel ICH6 with STAC9752,53 at irq 16' Mixer name : 'SigmaTel STAC9752,53' Components : 'AC97a:83847652' Controls : 30 Simple ctrls : 20 Channel: release CurrentDmesg: [ 50.162164] init: plymouth-stop pre-start process (1721) terminated with status 1 Date: Fri Apr 27 11:08:19 2012 ForcedLayersAccel: False IfupdownConfig: Error: [Errno 13] Permission denied: '/etc/network/interfaces' IncompatibleExtensions: EDS Contact Integration - ID=edsintegrat...@mozilla.com, Version=0.3.9, minVersion=7.0, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes IpRoute: default via 192.168.1.5 dev eth0 proto static 169.254.0.0/16 dev eth0 scope link metric 1000 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.6 metric 1 192.168.1.0/24 dev eth1 proto kernel scope link src 192.168.1.106 metric 2 IwConfig: Error: [Errno 2] No such file or directory Prefs: extensions.lastAppVersion - 11.0.1 network.cookie.prefsMigrated - true ProcEnviron: LANGUAGE=en_GB:en TERM=xterm PATH=(custom, no user) LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=11.0.1/20120411015315 RfKill: Error: [Errno 2] No such file or directory RunningIncompatibleAddons: True SourcePackage: thunderbird UpgradeStatus: Upgraded to precise on 2012-04-27 (0 days ago) dmi.bios.date: 09/28/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0UF414 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd09/28/2005:svnDellInc.:pnInspiron6000:pvr:rvnDellInc.:rn0UF414:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Inspiron 6000 dmi.sys.vendor: Dell Inc. ftp_proxy: ftp://proxy.xperim.be:3128/ http_proxy: http://proxy.xperim.be:3128/ ** Affects: thunderbird (Ubuntu) Importance: Undecided Status: New ** Tags: apport-bug i386 precise release-channel -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/989532 Title: Thunderbird does not connect to POP nor SMTP servers Status in “thunderbird” package in Ubuntu: New Bug description: Thunderbird fails to connect to the POP and SMTP servers. These servers reside on the same subnet. There are no error messages to speak of; the connections just time out. This is not a firewall problem. I have verified that I can connect to the POP and SMTP servers using telnet. I did this from a terminal window on the same machine and as the same user as the one that cannot get Thunderbird to work, using commands like telnet popserver 110 and telnet smtpserver 25. Tracing with tcpdump confirms that no traffic is actually exchanged with the servers: there is no attempt at establishing a TCP connection. This is with Thunderbird freshly installed on Precise. It was not installed prior to the upgrade to Precise. There was no .thunderbird directory in my home directory. I was using Seamonkey before the upgrade and got Thunderbird to import everything from Seamonkey upon first use. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: thunderbird 11.0.1+build1-0ubuntu2 ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14 Uname: Linux 3.2.0-23-generic i686 AddonCompatCheckDisabled: False AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu5 Architecture: i386 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: janc 2254 F.... pulseaudio BuildID: 20120411015315 CRDA: Error: [Errno 2] No such file or directory Card0.Amixer.info: Card hw:0 'ICH6'/'Intel ICH6 with STAC9752,53 at irq 16' Mixer name : 'SigmaTel STAC9752,53' Components : 'AC97a:83847652' Controls : 30 Simple ctrls : 20 Channel: release CurrentDmesg: [ 50.162164] init: plymouth-stop pre-start process (1721) terminated with status 1 Date: Fri Apr 27 11:08:19 2012 ForcedLayersAccel: False IfupdownConfig: Error: [Errno 13] Permission denied: '/etc/network/interfaces' IncompatibleExtensions: EDS Contact Integration - ID=edsintegrat...@mozilla.com, Version=0.3.9, minVersion=7.0, maxVersion=11.0a1, Location=app-global, Type=extension, Active=Yes IpRoute: default via 192.168.1.5 dev eth0 proto static 169.254.0.0/16 dev eth0 scope link metric 1000 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.6 metric 1 192.168.1.0/24 dev eth1 proto kernel scope link src 192.168.1.106 metric 2 IwConfig: Error: [Errno 2] No such file or directory Prefs: extensions.lastAppVersion - 11.0.1 network.cookie.prefsMigrated - true ProcEnviron: LANGUAGE=en_GB:en TERM=xterm PATH=(custom, no user) LANG=en_GB.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=11.0.1/20120411015315 RfKill: Error: [Errno 2] No such file or directory RunningIncompatibleAddons: True SourcePackage: thunderbird UpgradeStatus: Upgraded to precise on 2012-04-27 (0 days ago) dmi.bios.date: 09/28/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0UF414 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA09:bd09/28/2005:svnDellInc.:pnInspiron6000:pvr:rvnDellInc.:rn0UF414:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Inspiron 6000 dmi.sys.vendor: Dell Inc. ftp_proxy: ftp://proxy.xperim.be:3128/ http_proxy: http://proxy.xperim.be:3128/ To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/989532/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
