Please attach logs from empathy-debugger when you experience this bug.

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https://bugs.launchpad.net/bugs/958699

Title:
  Empathy doesn't open chat windows

Status in “empathy” package in Ubuntu:
  Incomplete

Bug description:
  Empathy does not open text chat windows when I double click on a
  contact's name, or when I right click on their name and select "Chat".
  This is a major bug that hinderences usage of the program, and I
  believe it should be a high priority. I've been experiencing this bug
  for the last 5 months. It makes using Empathy completely pointless.
  Empathy does not show any feedback in the form of opening a chat
  window when I've received a message either.

  I believe this bug is linked with other bug reports of not being able
  to open the chat window using the Gnome Shell, and only being able to
  use the message bubbles.

  As others have suggested, I've checked "Open new chats in separate
  windows" and unchecked "Display incoming events in the notification
  area" and "Enable bubble notifications" in Empathy's preferences.

  I'm running Empathy 3.2.0.1 on Oneiric, gnome fallback mode.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: empathy 3.2.0.1-0ubuntu1.1
  ProcVersionSignature: Ubuntu 3.0.0-16.29-generic 3.0.20
  Uname: Linux 3.0.0-16-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  Date: Sun Mar 18 12:58:35 2012
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  ProcEnviron:
   LANGUAGE=en_US:en
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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