*** This bug is a duplicate of bug 1069324 ***
    https://bugs.launchpad.net/bugs/1069324

Thanks for reporting this bug. This is an Ubuntu-specific issue, and we
are fixing it, see bug 1069324.

** This bug has been marked a duplicate of bug 1069324
   diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' 
is not defined

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/901663

Title:
  toolbox.py crashed with NameError in su_sudo(): global name 'utils' is
  not defined

Status in HP Linux Imaging and Printing:
  Invalid
Status in “hplip” package in Ubuntu:
  New

Bug description:
  Printer won't print, previously could print with 11.10, and could not
  download required plugin via hplip-gui

  ProblemType: Crash
  DistroRelease: Ubuntu 12.04
  Package: hplip-data 3.11.10-1ubuntu1
  ProcVersionSignature: Ubuntu 3.2.0-3.9-generic 3.2.0-rc4
  Uname: Linux 3.2.0-3-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 1.90-0ubuntu1
  Architecture: amd64
  CrashCounter: 1
  Date: Thu Dec  8 20:45:41 2011
  ExecutablePath: /usr/share/hplip/toolbox.py
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  InterpreterPath: /usr/bin/python2.7
  Lpstat:
   device for HP-LaserJet-P1006: hp:/usb/HP_LaserJet_P1006?serial=AC1V85V
   device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AC1V85V
  MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7550
  PackageArchitecture: all
  Papersize: letter
  PpdFiles:
   HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.11.10, requires proprietary 
plugin
   HP-LaserJet-P1006: HP LaserJet P1006 Foomatic/foo2xqx (recommended)
  ProcCmdline: python /usr/bin/hp-toolbox
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
   LC_CTYPE=C
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-3-generic 
root=UUID=0db74c43-1214-4249-b891-5ecd38b48a3e ro quiet splash vt.handoff=7
  PythonArgs: ['/usr/bin/hp-toolbox']
  SourcePackage: hplip
  Title: toolbox.py crashed with NameError in su_sudo(): global name 'utils' is 
not defined
  UpgradeStatus: Upgraded to precise on 2011-12-04 (4 days ago)
  UserGroups: adm admin cdrom dialout lp lpadmin plugdev sambashare
  dmi.bios.date: 09/05/2008
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V1.2
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: DAK790GX Platinum (MS-7550)
  dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrV1.2:bd09/05/2008:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7550:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rnDAK790GXPlatinum(MS-7550):rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
  dmi.product.name: MS-7550
  dmi.product.version: 1.0
  dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD

To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/901663/+subscriptions

-- 
Mailing list: https://launchpad.net/~desktop-packages
Post to     : [email protected]
Unsubscribe : https://launchpad.net/~desktop-packages
More help   : https://help.launchpad.net/ListHelp

Reply via email to