Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: hplip (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1069898
Title:
regression: cannot open network scanner with error "unable to read
device-id ret=-1"
Status in HP Linux Imaging and Printing:
Fix Released
Status in “hplip” package in Ubuntu:
Confirmed
Bug description:
under Ubuntu 12.04 i could scan perfectly via the network from my HP
Photosmart Premium MFP (HP C309A), using gscan2pdf as frontend.
during Quantal beta and now on Quantal release, i cannot access the
network-connected scanner anymore: when opening the scan dialog in
gscan2pdf, the error message displayed is "Error opening device: End
of file reached".
on closer inspection, and having tried all the different backends
available in gscan2pdf, this seems related to the package libsane-
hpaio: if i downgrade this single package to libsane-
hpaio_3.12.2-1ubuntu3.1_amd64 from Precise i can scan ok (only side
effect is that gscan2pdf hangs on exit and needs to be killed with
signal SIGKILL).
in syslog, these are the lines that appear when using the newer
libsane-hpaio from Quantal when a frontend application tries to access
the scanner:
perl: io/hpmud/pp.c 627: unable to read device-id ret=-1
perl: io/hpmud/hpmud.c 611: invalid channel_open state
perl: failed to open scan channel: scan/sane/hpaio.c 659
perl: sane_hpaio_cancel: already cancelled!
perl: io/hpmud/hpmud.c 611: invalid channel_open state
perl: failed to open scan channel: scan/sane/hpaio.c 659
perl: sane_hpaio_cancel: already cancelled!
perl: io/hpmud/pp.c 627: unable to read device-id ret=-1
hp-check completes without errors nor warnings and correctly finds the
network-connected scanner:
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/net/Photosmart_C309a_series?ip=192.168.2.10' is a
Hewlett-Packard Photosmart_C309a_series all-in-one
hp-scan displays a similar error message to gscan2pdf:
$ hp-scan -d hpaio:/net/Photosmart_C309a_series?ip=192.168.2.10 -s
viewer
HP Linux Imaging and Printing System (ver. 3.12.6)
Scan Utility ver. 2.2
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Using device hpaio:/net/Photosmart_C309a_series?ip=192.168.1.72
Opening connection to device...
error: SANE: End of file reached (code=5)
$
and the corresponding error messages in syslog are:
python: io/hpmud/pp.c 627: unable to read device-id ret=-1
hp-scan: hp-scan[10183]: error: SANE: End of file reached (code=5)
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: libsane-hpaio 3.12.6-3ubuntu4
Uname: Linux 3.6.2-030602-generic x86_64
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
Date: Mon Oct 22 16:51:47 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111011)
Lpstat:
device for hp-cute: hp:/net/Photosmart_C309a_series?ip=192.168.2.10
device for hp-cute-fax: hpfax:/net/Photosmart_C309a_series?ip=192.168.2.10
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
hp-cute: HP Photosmart c309a Series, hpcups 3.12.6
hp-cute-fax: HP Fax hpcups
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.6.2-030602-generic
root=/dev/mapper/vgx11miel0-rootfs ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to quantal on 2012-09-09 (42 days ago)
dmi.bios.date: 07/25/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1001
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5B-VM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1001:bd07/25/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5B-VM:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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