Public bug reported: After upgrading to quantal, my brother hl-5240 laser printer has stopped working properly. Some files will print, but many won't. It doesn't seem to be application specific - some documents in libreoffice work, some don't, some pdfs work, some don't. But a broken file is always broken, no matter what settings I use for the printer.
When it doesn't work, the file is partially printed, but then stops in the middle of a word. The printer then prints another page with an error. Different files sometimes have different errors though. From one PDF, the error was the following: ERROR: invalidfont OFFENDING COMMAND: Type1BuildGlyph STACK: -mark- -mark- -mark- Another file produced this error: ERROR: undefined OFFENDING COMMAND: ....Undefined STACK: 441 441 441 -mark- -mark- -mark- I tried removing the printer and reinstalling, but nothing changed. I have the brother-cups-wrapper-laser, brother-lpr-drivers-common, and brother-lpr-drivers-laser packages installed. I'm also attaching the captured print job data (following instructions at https://wiki.ubuntu.com/DebuggingPrintingProblems) for the pdf that produced the Type1BuildGlyph error above. evince has no trouble displaying this captured data as a pdf though, so I'm not sure if it will show the problem. I should add that this pdf printed just fine last week before updating, and still works on another computer I tried with an older (11.4, I think) version of ubuntu. ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: cups 1.6.1-0ubuntu11 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic i686 ApportVersion: 2.6.1-0ubuntu6 Architecture: i386 Date: Mon Oct 29 18:03:33 2012 KernLog: Oct 28 09:27:20 scaph kernel: [312800.716554] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out Oct 28 16:40:42 scaph kernel: [313463.508426] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out Oct 29 09:21:39 scaph kernel: [336474.932441] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out Oct 29 15:56:37 scaph kernel: [360174.324145] type=1400 audit(1351540597.148:28): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=7307 comm="apparmor_parser" Oct 29 15:56:37 scaph kernel: [360174.325448] type=1400 audit(1351540597.148:29): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=7307 comm="apparmor_parser" Lpstat: WARNING: gnome-keyring:: couldn't connect to: /run/user/jono/keyring-kUlxJX/pkcs11: No such file or directory device for Brother-HL-5240-series: usb://Brother/HL-5240%20series?serial=A7J824975 Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: LENOVO 170237U MarkForUpload: True Papersize: letter PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: no card PpdFiles: Brother-HL-5240-series: Brother HL-5240 BR-Script3 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=860958bf-acf0-48eb-abb6-acd3022e5a9c ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to quantal on 2012-10-22 (7 days ago) dmi.bios.date: 03/31/2011 dmi.bios.vendor: LENOVO dmi.bios.version: 7BETD8WW (2.19 ) dmi.board.name: 170237U dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr7BETD8WW(2.19):bd03/31/2011:svnLENOVO:pn170237U:pvrThinkPadX60s:rvnLENOVO:rn170237U:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 170237U dmi.product.version: ThinkPad X60s dmi.sys.vendor: LENOVO ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: apport-bug i386 quantal ** Attachment added: "captured print job data for failed pdf" https://bugs.launchpad.net/bugs/1072915/+attachment/3418087/+files/printout -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1072915 Title: brother hl-5240 problems after upgrade to quantal Status in “cups” package in Ubuntu: New Bug description: After upgrading to quantal, my brother hl-5240 laser printer has stopped working properly. Some files will print, but many won't. It doesn't seem to be application specific - some documents in libreoffice work, some don't, some pdfs work, some don't. But a broken file is always broken, no matter what settings I use for the printer. When it doesn't work, the file is partially printed, but then stops in the middle of a word. The printer then prints another page with an error. Different files sometimes have different errors though. From one PDF, the error was the following: ERROR: invalidfont OFFENDING COMMAND: Type1BuildGlyph STACK: -mark- -mark- -mark- Another file produced this error: ERROR: undefined OFFENDING COMMAND: ....Undefined STACK: 441 441 441 -mark- -mark- -mark- I tried removing the printer and reinstalling, but nothing changed. I have the brother-cups-wrapper-laser, brother-lpr-drivers-common, and brother-lpr-drivers-laser packages installed. I'm also attaching the captured print job data (following instructions at https://wiki.ubuntu.com/DebuggingPrintingProblems) for the pdf that produced the Type1BuildGlyph error above. evince has no trouble displaying this captured data as a pdf though, so I'm not sure if it will show the problem. I should add that this pdf printed just fine last week before updating, and still works on another computer I tried with an older (11.4, I think) version of ubuntu. ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: cups 1.6.1-0ubuntu11 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic i686 ApportVersion: 2.6.1-0ubuntu6 Architecture: i386 Date: Mon Oct 29 18:03:33 2012 KernLog: Oct 28 09:27:20 scaph kernel: [312800.716554] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out Oct 28 16:40:42 scaph kernel: [313463.508426] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out Oct 29 09:21:39 scaph kernel: [336474.932441] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out Oct 29 15:56:37 scaph kernel: [360174.324145] type=1400 audit(1351540597.148:28): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=7307 comm="apparmor_parser" Oct 29 15:56:37 scaph kernel: [360174.325448] type=1400 audit(1351540597.148:29): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=7307 comm="apparmor_parser" Lpstat: WARNING: gnome-keyring:: couldn't connect to: /run/user/jono/keyring-kUlxJX/pkcs11: No such file or directory device for Brother-HL-5240-series: usb://Brother/HL-5240%20series?serial=A7J824975 Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: LENOVO 170237U MarkForUpload: True Papersize: letter PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: no card PpdFiles: Brother-HL-5240-series: Brother HL-5240 BR-Script3 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=860958bf-acf0-48eb-abb6-acd3022e5a9c ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to quantal on 2012-10-22 (7 days ago) dmi.bios.date: 03/31/2011 dmi.bios.vendor: LENOVO dmi.bios.version: 7BETD8WW (2.19 ) dmi.board.name: 170237U dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr7BETD8WW(2.19):bd03/31/2011:svnLENOVO:pn170237U:pvrThinkPadX60s:rvnLENOVO:rn170237U:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 170237U dmi.product.version: ThinkPad X60s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1072915/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
