As part of the Ubuntu Error Tracker sprint this past week, we decided
against the implementation of this as it would not adequately address
the problem it set out to solve: providing a link between a user and a
developer when the developer needs to converse with someone a bit more
about the problem.
An input box that resulted in a description field in the database would
likely result in lots of "I don't know" type responses, with no ability
for the developer to follow up.
Instead, we will provide a checkbox in the server-side hooks page to
request that the next user to experience this particular crash report it
on Launchpad (if we're still in the development release). Apport will
talk to Daisy via its REST API to see if we are asking to report the
given StacktraceAddressSignature on Launchpad. If so, it will file this
on Launchpad with just the SAS and a tag that crash-digger can use to
identify and link this to an errors.ubuntu.com issue. When crash-digger
creates such a link, it will tell Daisy to notify the developer that
they now have a user they can communicate with.
** Changed in: apport
Status: Triaged => Won't Fix
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https://bugs.launchpad.net/bugs/1084624
Title:
Can't provide comments when submitting an error report
Status in Apport crash detection/reporting:
Won't Fix
Status in “apport” package in Ubuntu:
Confirmed
Bug description:
When submitting an error report, it is currently not possible for a
user to provide free-form information about what happened.
Firefox presents this as "Add a comment (comments are publicly
visible)". OS X presents it as "What were you doing when the
application crashed?" or "Please describe what you were doing when the
problem happened:".
This is a prerequisite for turning off Apport submission of bug
reports to Launchpad, using just the error tracker instead.
<https://blueprints.launchpad.net/ubuntu/+spec/foundations-r-crash-
database>: "UI design for optionally providing a description of an
error that just occurred".
<https://wiki.ubuntu.com/ErrorTracker#comments>: "If you choose 'Show
Details', it should change to 'Hide Details' while the details field
and the 'What you were doing when the error occurred: (optional)'
field appear above the buttons."
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https://bugs.launchpad.net/apport/+bug/1084624/+subscriptions
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