Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: thunderbird (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1096765
Title:
My entire profile, address book and all emails lost
Status in “thunderbird” package in Ubuntu:
Confirmed
Bug description:
I have all my business and personal email accounts set up in
Thunderbird. My profile directory was approximately 2gigs in size and
I had an effective system of filters and automatic archiving
configured. Recently, after accepting the "Compact folders" dialogue,
as I usually do, I closed Thunderbird. The next time I opened
Thunderbird, I saw the "Create new account" wizard, and all of my
emails were gone. My address book and contacts are no where to be
found.
I checked the prefjs file as suggested elsewhere and this is not the
issue.
My /home/username/.thunderbird directory is less than 16mb in size,
whereas it was previously over 2gigs.
The last action before this disaster, was the installation of gnome-
system-tools, which I had to do to resolve a permissions issue with
one of my virtualbox guest machines. I installed the package while
Thunderbird was running. After installing this package I noticed that
Thunderbird displayed a permission related error message prior to me
closing it down. Something along the lines of "You do not have
permissions to view this message". Sorry, I do not recall the exact
message.
I closed Thunderbird down and reopened it only to find the new account
wizard. I shutdown the machine and restarted etc. I cannot find any of
my email or address book data.
I run Ubuntu 12.04 on my Thinkpad (T420) notebook and rely on
Thunderbird for all my important business email communication. I've
been travelling for the last month and have not done email backups
since leaving home.
1) lsb_release -rd
Description: Ubuntu 12.04.1 LTS
Release: 12.04
2) thunderbird 17.0+build2-0ubuntu0.12.04.1 - Install via software
center
3) To see my email as I usually do
4) All my email accounts and address book was missing. The new account
wizard appeared.
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