============================================================== Hi there, thank you for filing this bug and showing your interest in Simple Scan!
This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all. Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not. This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case. Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you! Best Regards Michael [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues ============================================================== please check with xsane/scanimage ** Changed in: simple-scan (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1144034 Title: scanning gives a gray page Status in “simple-scan” package in Ubuntu: Incomplete Bug description: scanner: hp scanjet 4070 photosmart Whatever the dpi setting, the output is always a gray page ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: simple-scan 3.4.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.2.0-38.61-generic 3.2.37 Uname: Linux 3.2.0-38-generic x86_64 ApportVersion: 2.0.1-0ubuntu17.1 Architecture: amd64 Date: Mon Mar 4 10:54:44 2013 DriverPackageVersions: libsane 1.0.22-7ubuntu1 libsane-extras N/A hplip 3.12.2-1ubuntu3.1 hpoj N/A InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. MarkForUpload: True ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-38-generic root=UUID=e19519ce-61eb-49b2-8cd6-921ce1bc05c6 ro quiet splash vt.handoff=7 SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/31/2007 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P2.00 dmi.board.name: ConRoe1333-DVI/H. dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.00:bd10/31/2007:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvn:rnConRoe1333-DVI/H.:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1144034/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
