It appears upgrading to telepathy-gabble 0.17.5 has fixed the problem
for me.

It may be worth getting this update into the stable release.

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https://bugs.launchpad.net/bugs/1204588

Title:
  Empathy shows numbers instead of names for some Facebook contacts

Status in “empathy” package in Ubuntu:
  Confirmed
Status in “empathy” package in Fedora:
  New

Bug description:
  I'm not sure if this started today or a few days ago but I just
  noticed today. Some of my Facebook contacts are not shown with their
  name anymore but instead a string following the scheme
  "[email protected]".

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: empathy 3.4.2.3-0ubuntu1
  ProcVersionSignature: Ubuntu 3.8.0-26.38~precise2-generic 3.8.13.2
  Uname: Linux 3.8.0-26-generic i686
  ApportVersion: 2.0.1-0ubuntu17.3
  Architecture: i386
  Date: Wed Jul 24 18:40:36 2013
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 
(20120423)
  MarkForUpload: True
  ProcEnviron:
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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