Public bug reported:
I installed hplip-gui hoping it would provide a graphical install
process for a networked HP printer.
Following through the install process for a networked printer, I found
that the UI wasn't able to authenticate properly. Although the printer
identity could be properly detected from its IP address, every time the
hp-plugin install asked me for a password and the install failed,
claiming it could not authenticate, even when I used the proper password
for my account.
My user account is an sudoer and is also a member of lpadmin.
A workaround was to run...
sudo hp-setup
...which then caused the printer drivers to be installed properly, though it
failed with a dbus error when setting up the printer as it was running within
sudo.
I then proceeded to add the printer through the regular UI (which was
also able to autodetect the printer from its IP address, and match the
already auto-downloaded driver).
Subsequent runs of the HPLip Toolbox from my regular user account were
able to proceed to installing the printer.
I think this is a simple issue of not properly negotiating the
authentication of the user, either via a printer group, or possibly to
cups. Given all the amazing work which has gone into HPlip-gui it seems
a shame to fail with such a simple bug.
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: hplip-gui 3.13.4-1build1
ProcVersionSignature: Ubuntu 3.10.0-6.17-generic 3.10.3
Uname: Linux 3.10.0-6-generic i686
ApportVersion: 2.12-0ubuntu2
Architecture: i386
Date: Wed Aug 7 14:43:36 2013
Lpstat: device for HP-LaserJet-400-colorMFP-M475dw: socket://148.88.141.83
MachineType: Dell Inc. Inspiron N5110
MarkForUpload: True
PackageArchitecture: all
Papersize: a4
PpdFiles: HP-LaserJet-400-colorMFP-M475dw: HP LJ 300-400 color MFP M375-M475
Postscript (recommended)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.10.0-6-generic
root=UUID=c9767810-263a-424a-80cd-714fd4a9afa1 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0HVRTT
dmi.board.vendor: Dell Inc.
dmi.board.version: A11
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvrA11:bd08/03/2012:svnDellInc.:pnInspironN5110:pvrNotSpecified:rvnDellInc.:rn0HVRTT:rvrA11:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron N5110
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-bug i386 saucy third-party-packages
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Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1209246
Title:
HPlip gui doesn't handle authentication properly
Status in “hplip” package in Ubuntu:
New
Bug description:
I installed hplip-gui hoping it would provide a graphical install
process for a networked HP printer.
Following through the install process for a networked printer, I found
that the UI wasn't able to authenticate properly. Although the printer
identity could be properly detected from its IP address, every time
the hp-plugin install asked me for a password and the install failed,
claiming it could not authenticate, even when I used the proper
password for my account.
My user account is an sudoer and is also a member of lpadmin.
A workaround was to run...
sudo hp-setup
...which then caused the printer drivers to be installed properly, though it
failed with a dbus error when setting up the printer as it was running within
sudo.
I then proceeded to add the printer through the regular UI (which was
also able to autodetect the printer from its IP address, and match the
already auto-downloaded driver).
Subsequent runs of the HPLip Toolbox from my regular user account were
able to proceed to installing the printer.
I think this is a simple issue of not properly negotiating the
authentication of the user, either via a printer group, or possibly to
cups. Given all the amazing work which has gone into HPlip-gui it
seems a shame to fail with such a simple bug.
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: hplip-gui 3.13.4-1build1
ProcVersionSignature: Ubuntu 3.10.0-6.17-generic 3.10.3
Uname: Linux 3.10.0-6-generic i686
ApportVersion: 2.12-0ubuntu2
Architecture: i386
Date: Wed Aug 7 14:43:36 2013
Lpstat: device for HP-LaserJet-400-colorMFP-M475dw: socket://148.88.141.83
MachineType: Dell Inc. Inspiron N5110
MarkForUpload: True
PackageArchitecture: all
Papersize: a4
PpdFiles: HP-LaserJet-400-colorMFP-M475dw: HP LJ 300-400 color MFP M375-M475
Postscript (recommended)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.10.0-6-generic
root=UUID=c9767810-263a-424a-80cd-714fd4a9afa1 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0HVRTT
dmi.board.vendor: Dell Inc.
dmi.board.version: A11
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias:
dmi:bvnDellInc.:bvrA11:bd08/03/2012:svnDellInc.:pnInspironN5110:pvrNotSpecified:rvnDellInc.:rn0HVRTT:rvrA11:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron N5110
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1209246/+subscriptions
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