Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: hplip (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1187132
Title:
Fax sending broken (after upgrading to raring?)
Status in “hplip” package in Ubuntu:
Confirmed
Bug description:
(Fix/Workaround included, see below)
Reproduce:
Try sending a fax using the fax printer from Evince, LibreOffice, etc.
Expected result:
Target phone number selection dialog should appear (from hplip).
Actual result:
Nothing visible happens / dialog doesn't appear.
OR
Reproduce:
Try sending a fax using the hp-sendfax utility. Cover page dialog appears,
continue to the next step, add a PDF file (or anything else).
Expected result:
File should be listed in the file overview in hp-sendfax's dialog.
Actual result:
Returning from the file selection dialog does not trigger any visible action
(selected file does not appear in the file list).
Debugging:
Saw this in the syslog:
hpcupsfax[12947]: common/utils.c 253: Failed to check directory
[/var/log/hp/tmp] errno[2]
... so I created /var/log/hp/tmp (parent directory already existed).
Tried sending a fax again, saw this in the syslog:
hpcupsfax[31352]: prnt/hpijs/hpcupsfax.cpp 685: ERROR: Unable to open Fax
output file - /var/log/hp/tmp/hplipfaxLog_sPUT65 for writing
Played with permissions on /var/log/hp/tmp until it worked.
root:lp/775 sounds halfway sane and works for me. lp:.../755 would
probably be okay as well.
Suggested fix:
Ensure that /var/log/hp/tmp gets pre-created with sane permissions or
patch/configure hplip to use another path maybe (?).
I am not entirely sure when this bug got introduced. I had sent my last fax
about two months ago, so it was certainly before the upgrade to raring.
I assume this bug is not printer-specific.
Similar issue in Fedora Core:
https://bugs.launchpad.net/hplip/+bug/1055510
ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: hplip 3.13.3-1
ProcVersionSignature: Ubuntu 3.8.0-22.33-generic 3.8.11
Uname: Linux 3.8.0-22-generic x86_64
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
Date: Mon Jun 3 22:50:14 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2011-06-17 (717 days ago)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
Lpstat:
device for Officejet_6500_E709a: hp:/net/Officejet_6500_E709a?zc=HPD8265E
device for Officejet_6500_E709a_fax:
hpfax:/net/Officejet_6500_E709a?zc=HPD8265E
MachineType: Gigabyte Technology Co., Ltd. GA-880GA-UD3H
MarkForUpload: True
Papersize: a4
PpdFiles:
Officejet_6500_E709a: HP Officejet 6500 e709a, hpcups 3.13.3
Officejet_6500_E709a_fax: HP Fax hpcups
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-22-generic
root=UUID=93f6756c-a6cb-4dde-9875-e61e6daacefa ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to raring on 2013-04-25 (39 days ago)
dmi.bios.date: 11/24/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F7
dmi.board.name: GA-880GA-UD3H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrF7:bd11/24/2010:svnGigabyteTechnologyCo.,Ltd.:pnGA-880GA-UD3H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-880GA-UD3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-880GA-UD3H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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