Creating /var/log/hp/tmp owner by root:root, with permissions of 777 fixed the problem.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1187132 Title: Fax sending broken (after upgrading to raring?) Status in “hplip” package in Ubuntu: Confirmed Bug description: (Fix/Workaround included, see below) Reproduce: Try sending a fax using the fax printer from Evince, LibreOffice, etc. Expected result: Target phone number selection dialog should appear (from hplip). Actual result: Nothing visible happens / dialog doesn't appear. OR Reproduce: Try sending a fax using the hp-sendfax utility. Cover page dialog appears, continue to the next step, add a PDF file (or anything else). Expected result: File should be listed in the file overview in hp-sendfax's dialog. Actual result: Returning from the file selection dialog does not trigger any visible action (selected file does not appear in the file list). Debugging: Saw this in the syslog: hpcupsfax[12947]: common/utils.c 253: Failed to check directory [/var/log/hp/tmp] errno[2] ... so I created /var/log/hp/tmp (parent directory already existed). Tried sending a fax again, saw this in the syslog: hpcupsfax[31352]: prnt/hpijs/hpcupsfax.cpp 685: ERROR: Unable to open Fax output file - /var/log/hp/tmp/hplipfaxLog_sPUT65 for writing Played with permissions on /var/log/hp/tmp until it worked. root:lp/775 sounds halfway sane and works for me. lp:.../755 would probably be okay as well. Suggested fix: Ensure that /var/log/hp/tmp gets pre-created with sane permissions or patch/configure hplip to use another path maybe (?). I am not entirely sure when this bug got introduced. I had sent my last fax about two months ago, so it was certainly before the upgrade to raring. I assume this bug is not printer-specific. Similar issue in Fedora Core: https://bugs.launchpad.net/hplip/+bug/1055510 ProblemType: Bug DistroRelease: Ubuntu 13.04 Package: hplip 3.13.3-1 ProcVersionSignature: Ubuntu 3.8.0-22.33-generic 3.8.11 Uname: Linux 3.8.0-22-generic x86_64 ApportVersion: 2.9.2-0ubuntu8 Architecture: amd64 Date: Mon Jun 3 22:50:14 2013 EcryptfsInUse: Yes InstallationDate: Installed on 2011-06-17 (717 days ago) InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1) Lpstat: device for Officejet_6500_E709a: hp:/net/Officejet_6500_E709a?zc=HPD8265E device for Officejet_6500_E709a_fax: hpfax:/net/Officejet_6500_E709a?zc=HPD8265E MachineType: Gigabyte Technology Co., Ltd. GA-880GA-UD3H MarkForUpload: True Papersize: a4 PpdFiles: Officejet_6500_E709a: HP Officejet 6500 e709a, hpcups 3.13.3 Officejet_6500_E709a_fax: HP Fax hpcups ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=de_DE.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-22-generic root=UUID=93f6756c-a6cb-4dde-9875-e61e6daacefa ro quiet splash vt.handoff=7 SourcePackage: hplip UpgradeStatus: Upgraded to raring on 2013-04-25 (39 days ago) dmi.bios.date: 11/24/2010 dmi.bios.vendor: Award Software International, Inc. dmi.bios.version: F7 dmi.board.name: GA-880GA-UD3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF7:bd11/24/2010:svnGigabyteTechnologyCo.,Ltd.:pnGA-880GA-UD3H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-880GA-UD3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr: dmi.product.name: GA-880GA-UD3H dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1187132/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
