Public bug reported:
Hi,
After upgrading my Dell XPS13 laptop to Saucy, I am unable to hear any
useful sound out of the headphone jack. When I plug my headphones into
the jack I can see the Built-in Audio for the Speakers briefly flick
over to Headphones and then either flick back to Speakers most of the
time or occasionally it will stay on headphones, but any sound output is
extremely crackly and useless.
On the times that it won't stay as headphones I can force it by running:
$ pactl set-sink-port alsa_output.pci-0000_00_1b.0.analog-stereo analog-
output-headphones
This just forces it into the crackly output state as above.
I've attached a verbose pulse log from attaching the headphones as
pulseverbose.log.
Please let me know if you need any more information.
Thanks,
Brad
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-7.14-generic 3.11.1
Uname: Linux 3.11.0-7-generic x86_64
ApportVersion: 2.12.4-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bradm 3486 F.... pulseaudio
/dev/snd/pcmC0D0c: bradm 3486 F...m pulseaudio
Date: Mon Sep 23 09:13:26 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-08-19 (34 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bradm 3486 F.... pulseaudio
/dev/snd/pcmC0D0c: bradm 3486 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: No sound at all
Title: [Dell System XPS L322X, Realtek ALC275, Black Headphone Out, Front] No
sound at all
UpgradeStatus: Upgraded to saucy on 2013-09-13 (9 days ago)
dmi.bios.date: 05/15/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0PJHXN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias:
dmi:bvnDellInc.:bvrA09:bd05/15/2013:svnDellInc.:pnDellSystemXPSL322X:pvr:rvnDellInc.:rn0PJHXN:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L322X
dmi.sys.vendor: Dell Inc.
modified.conffile..etc.modprobe.d.alsa.base.conf: [modified]
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2013-09-23T09:09:56.448103
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug saucy
** Attachment added: "pulseverbose.log"
https://bugs.launchpad.net/bugs/1228970/+attachment/3835509/+files/pulseverbose.log
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https://bugs.launchpad.net/bugs/1228970
Title:
[Dell System XPS L322X, Realtek ALC275, Black Headphone Out, Front]
Intermittant crackly sound output
Status in “alsa-driver” package in Ubuntu:
New
Bug description:
Hi,
After upgrading my Dell XPS13 laptop to Saucy, I am unable to hear any
useful sound out of the headphone jack. When I plug my headphones
into the jack I can see the Built-in Audio for the Speakers briefly
flick over to Headphones and then either flick back to Speakers most
of the time or occasionally it will stay on headphones, but any sound
output is extremely crackly and useless.
On the times that it won't stay as headphones I can force it by
running:
$ pactl set-sink-port alsa_output.pci-0000_00_1b.0.analog-stereo
analog-output-headphones
This just forces it into the crackly output state as above.
I've attached a verbose pulse log from attaching the headphones as
pulseverbose.log.
Please let me know if you need any more information.
Thanks,
Brad
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-7.14-generic 3.11.1
Uname: Linux 3.11.0-7-generic x86_64
ApportVersion: 2.12.4-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bradm 3486 F.... pulseaudio
/dev/snd/pcmC0D0c: bradm 3486 F...m pulseaudio
Date: Mon Sep 23 09:13:26 2013
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-08-19 (34 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bradm 3486 F.... pulseaudio
/dev/snd/pcmC0D0c: bradm 3486 F...m pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: No sound at all
Title: [Dell System XPS L322X, Realtek ALC275, Black Headphone Out, Front] No
sound at all
UpgradeStatus: Upgraded to saucy on 2013-09-13 (9 days ago)
dmi.bios.date: 05/15/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0PJHXN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias:
dmi:bvnDellInc.:bvrA09:bd05/15/2013:svnDellInc.:pnDellSystemXPSL322X:pvr:rvnDellInc.:rn0PJHXN:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L322X
dmi.sys.vendor: Dell Inc.
modified.conffile..etc.modprobe.d.alsa.base.conf: [modified]
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2013-09-23T09:09:56.448103
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