Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: empathy (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1223022
Title:
Empathy requires authorisation for Facebook repeatedly
Status in Chat app, and Telepathy user interface:
New
Status in “empathy” package in Ubuntu:
Confirmed
Bug description:
I am running Ubuntu 13.04 since June. There seems to be a persistent problem
with Empathy and Ubuntu Online Accounts. On a clean installation of the OS, you
can authenticate your Facebook account normally. After about half a month, you
usually need to re-authorise your Online Accounts.
In the old Gnome Online Accounts, everything worked well. At the moment,
random authorisation requests emerge. Most of them are reset after a Computer
restart; in some cases, though, Empathy seems to stuck even after the User
performs an authorisation. The Plugin for the Unity Menu that displays posts
from the News Feed works fine, so does Shotwell. Only Empathy refuses to show
the Contact list and connect to Facebook.
To be more specific it displays this message: "Facebook account requires
authorisation". However, when you open the Online Accounts, there is no
relevant notice! I have tried removing and resetting the Account, I removed
Ubuntu app from Facebook, I reinstalled (apt-get purge, apt-get install)
Empathy, Facebook Account Plugin, Ubuntu Online Accounts and cleaned up all
data using Bleachbit! Even deleting the account doesn't fix the problem.
I noticed through Seahorse that every time you authorise an account, the
Authorisation Token Name changes (e.g. from "Ubuntu Online Account: id 3-1" to
"Ubuntu Online Account: id 4-1). What is more, there are two entries for
Facebook! One that contains my Password, and another one that what seems to be
a generated Key. Maybe Empathy mixes up the names, because the problem occurs
only after a re-authorisation.
I'm running Empathy 3.6.4 on Ubuntu 13.04 32bit. The problem occurs on
both 32bit and 64bit versions of Ubuntu. I did some research and found
out that Ubuntu Online Accounts and Empathy has been unstable for some
time now.
It is not very easy to reproduce the issue, as it may take some time.
However, once it occurs, there seems to be no return. Simply use a
Facebook Account in UOA with 2-Step Verification enabled. Originally,
you will be able to connect normally, after entering your password and
generated code. After some time (usually right after 15 days, when a
re-authorisation is normally needed) you will not be able to access
Facebook Chat from Empathy with that account again, no matter how many
times you re-authorise it or even if you delete it and re-add it!
As I've seen on the Web, similar problems affect a significant number
of Users! Please, spend some time in fixing the UOA; its being so
annoying acts as a deterrent from Ubuntu... And this is a pity,
because - in my opinion - it is currently the best Linux Distribution
out there.
Thanks in Advance!!! :D
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