** Tags added: kb-task sp-1 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to software-center in Ubuntu. https://bugs.launchpad.net/bugs/776179
Title: LP API error leaves payments as PaymentAuthorised Status in Online service used by software center: Confirmed Status in “software-center” package in Ubuntu: Invalid Bug description: Binary package hint: software-center This is probably a duplicate of bug 775591. According to the sca log, since 2011-05-02 07:16:37 the process_payment_notifications cron has been erroring when trying to contact Launchpad via the API: https://pastebin.canonical.com/47027/ This corresponds with a Launchpad outage noted at http://identi.ca/notice/72461788 (06:21 UTC). The Launchpad service was restored shortly after, but the process_payment_notifications cron continues to fail, with a different error: https://pastebin.canonical.com/47028/ This is most likely due to a stale Launchpad API.... restarting the app servers should fix that. But the exception(s) should have been caught and the subscriptions transitioned to cancelled. As it is, they will be left in the PaymentAuthorised status. As far as I can see, the payments will never have been captured, although they are appearing on peoples bills (see bug 775591). The payment backend (Bibit, World Pay) should be refunding the authorisations that are not captured (it is just a hold on the money until the transaction is completed, but I'm told the hold times out automatically). SCA itself should be catching the exception and cancelling the subscriptions (which would cancel the payment authorisation immediately). To manage notifications about this bug go to: https://bugs.launchpad.net/software-center-agent/+bug/776179/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
