*** This bug is a duplicate of bug 1014478 *** https://bugs.launchpad.net/bugs/1014478
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: system-config-printer (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to system-config-printer in Ubuntu. https://bugs.launchpad.net/bugs/985148 Title: print wizard installs wrong printer (HP DesignJet 500, instead of HP Color LaserJet 500) Status in “system-config-printer” package in Ubuntu: Confirmed Bug description: I have a "HP Color LaserJet 500 color M551" printer connected to the network. When I use the printing wizard to add a new printer, it defaults to "HP DesignJet 500". So by just pressing the Forward button, you end up with the wrong printer installed. It does not work with this driver. To make it even worse, the actual printer is not in the list of printers. The printer works with the HPLIP driver, however the webpage, confusingly, warns you that you do not need HPLIP, because "HP Color LaserJet 500 color M551" is already provided by your distribution (Ubuntu 12.04). ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: system-config-printer-gnome 1.3.8+20120201-0ubuntu8 ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14 Uname: Linux 3.2.0-23-generic x86_64 ApportVersion: 2.0.1-0ubuntu4 Architecture: amd64 CupsErrorLog: Date: Wed Apr 18 20:34:34 2012 ExecutablePath: /usr/share/system-config-printer/system-config-printer.py InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120411) InterpreterPath: /usr/bin/python2.7 Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. PackageArchitecture: all Papersize: letter ProcEnviron: LANGUAGE=en_US:en PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=c8e214db-1083-482d-a74f-e145828217be ro quiet splash vt.handoff=7 SourcePackage: system-config-printer UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/18/2011 dmi.bios.vendor: Intel Corp. dmi.bios.version: BEH6110H.86A.0034.2011.1018.1937 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: DH61WW dmi.board.vendor: Intel Corporation dmi.board.version: AAG23116-204 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrBEH6110H.86A.0034.2011.1018.1937:bd10/18/2011:svn:pn:pvr:rvnIntelCorporation:rnDH61WW:rvrAAG23116-204:cvn:ct3:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/985148/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp