munbi, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit. If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line: gksudo gedit /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and try to file the crash report again via: ubuntu-bug /var/crash/_my_crash_report.crash Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided. I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: firefox (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1222882 Title: Firefox crashes when visiting site http://www.dell.it Status in “firefox” package in Ubuntu: Invalid Bug description: When visiting site http://www.dell.it Firefox crashes (segmentation fault) almost every time. It happens even in safe mode with hardware acceleration disabled. How to reproduce: - go to http://www.dell.it (italian Dell website) - click on 'Per il lavoro' (second link in the upper menu bar) - click on 'Per piccole e medie imprese' (first link in the submenu) - segmentation fault ProblemType: Bug DistroRelease: Ubuntu 13.04 Package: firefox 23.0+build2-0ubuntu0.13.04.1 ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6 Uname: Linux 3.8.0-30-generic x86_64 NonfreeKernelModules: nvidia AddonCompatCheckDisabled: False ApportVersion: 2.9.2-0ubuntu8.3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: gabriele 2208 F.... pulseaudio /dev/snd/controlC0: gabriele 2208 F.... pulseaudio BuildID: 20130803192641 Channel: Unavailable Date: Mon Sep 9 17:18:15 2013 ForcedLayersAccel: False IfupdownConfig: auto lo iface lo inet loopback InstallationDate: Installed on 2012-04-28 (498 days ago) InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IpRoute: default via 192.168.50.254 dev eth0 proto static 169.254.0.0/16 dev eth0 scope link metric 1000 192.168.50.0/24 dev eth0 proto kernel scope link src 192.168.50.230 metric 1 MarkForUpload: True PrefSources: prefs.js [Profile]/extensions/[email protected]/defaults/preferences/prefs.js [Profile]/extensions/{b9db16a4-6edc-47ec-a1f4-b86292ed211d}/defaults/preferences/prefs-dwhelper.js Profiles: Profile0 (Default) - LastVersion=23.0/20130803192641 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: yes RunningIncompatibleAddons: False SourcePackage: firefox UpgradeStatus: Upgraded to raring on 2013-04-26 (136 days ago) dmi.bios.date: 01/27/2010 dmi.bios.vendor: Dell Inc. dmi.bios.version: A10 dmi.board.name: 0D687K dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA10:bd01/27/2010:svnDellInc.:pnLatitudeD820:pvr:rvnDellInc.:rn0D687K:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D820 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1222882/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
