Sidney Andrews, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit. If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line: gksudo gedit /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and try to file the crash report again via: ubuntu-bug /var/crash/_my_crash_report.crash Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file this crash report so the necessary information is provided. I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: firefox (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1189698 Title: browser is closing every time I open Status in “firefox” package in Ubuntu: Invalid Bug description: When I access firefox, try opening and closing it ends up alone ProblemType: Bug DistroRelease: Ubuntu 13.04 Package: firefox 21.0+build2-0ubuntu0.13.04.2 ProcVersionSignature: Ubuntu 3.8.0-23.34-generic 3.8.11 Uname: Linux 3.8.0-23-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.9.2-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: sidney 2003 F.... pulseaudio BuildID: 20130512193848 Channel: Unavailable Date: Mon Jun 10 22:53:19 2013 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback InstallationDate: Installed on 2013-06-10 (0 days ago) InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) IpRoute: default via 192.168.0.1 dev wlan0 proto static 169.254.0.0/16 dev wlan0 scope link metric 1000 192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.136 metric 9 MarkForUpload: True PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=21.0/20130512193848 RelatedPackageVersions: totem-mozilla 3.6.3-0ubuntu6 rhythmbox-mozilla 2.98-0ubuntu5 RunningIncompatibleAddons: False SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/30/2011 dmi.bios.vendor: INSYDE dmi.bios.version: V1.08 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: HMA_CP dmi.board.vendor: Acer dmi.board.version: Base Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnINSYDE:bvrV1.08:bd03/30/2011:svnAcer:pnAspire4739:pvrV1.08:rvnAcer:rnHMA_CP:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire 4739 dmi.product.version: V1.08 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1189698/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
