Christopher,
Thanks for your information. I've looked into the BIOS upgrade options, and the 
only viable means seems to be to install Windows on the machine via the 
recovery disk and then upgrade the BIOS using the utility provided by HP. I 
don't have a spare SATA drive for this immediately available, so am going to 
have to wait to do this until I get one. That may take as long as two or three 
months. I'll report back once I've done that. I don't want to break an 
otherwise perfectly running machine by overwriting my current Ubuntu 
installation.

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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/931240

Title:
  [HP Pavilion Notebook PC dv7-6100 Entertainment/CT] Triple head on
  Ubuntu 11.10 with AMD Radeon HD 6470M not working

Status in “xserver-xorg-video-ati” package in Ubuntu:
  Incomplete

Bug description:
  Triple head using the HDMI and VGA out with AMD Radeon HD 6470M is not
  working on Ubuntu 11.10. I can get either monitor to come on through
  either output extension but when trying to get both to work at the
  same time the graphics go crazy. Both displays are listed in GUI
  display manager--just don't come on as expected when changing display
  settings. The AMD Radeon HD 6470M System Info states graphics as
  Intel® Sandybridge Mobile while on AMD Radeon 5000M graphics are
  listed as Gallium 0.4 on AMD REDWOOD.

  I can get triple head to work with AMD Radeon 5000M video adapter
  (same software setup) but the displays go crazy when starting a
  virtual machine or Skype.

  ---
  .tmp.unity.support.test.0:

  ApportVersion: 2.13.1-0ubuntu1
  Architecture: amd64
  CasperVersion: 1.336ubuntu1
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroRelease: Ubuntu 14.04
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics 
Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:1659]
   Advanced Micro Devices, Inc. [AMD/ATI] Seymour [Radeon HD 6400M/7400M 
Series] [1002:6760] (rev ff) (prog-if ff)
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140121)
  MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
  Package: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
  PackageArchitecture: amd64
  ProcKernelCmdLine: initrd=/casper/initrd.lz file=/cdrom/preseed/username.seed 
boot=casper  quiet splash -- BOOT_IMAGE=/casper/vmlinuz.efi
  ProcVersionSignature: Ubuntu 3.13.0-4.19-generic 3.13.0-rc8
  Tags:  trusty ubuntu reproducible compiz-0.9
  Uname: Linux 3.13.0-4-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 07/20/2011
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: F.1A
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 1659
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 10.31
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr058E110000244710000620100:rvnHewlett-Packard:rn1659:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion dv7 Notebook PC
  dmi.product.version: 058E110000244710000620100
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.51-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.0.1-1ubuntu2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.0.1-1ubuntu2
  version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.907-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 
1:1.0.10-1ubuntu1
  xserver.bootTime: Tue Jan 21 08:46:52 2014
  xserver.configfile: default
  xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                5533
   vendor                                     AUO
  xserver.version: 2:1.14.5-1ubuntu2

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