Public bug reported: despite about:plugins listing the appropriate plugins, there are 2 websites that can't see them (both work fine in chrome):
1) conferencing.level3.com uses a java plugin to run web conferences, but claims "java is not installed" other websites are able to use java, and about:plugins shows: IcedTea-Web Plugin (using IcedTea-Web 1.4.2 (1.4.2-1ubuntu2)) File: IcedTeaPlugin.so Path: /usr/lib/jvm/java-7-openjdk-amd64/jre/lib/amd64/IcedTeaPlugin.so Version: State: Enabled The IcedTea-Web Plugin executes Java applets. MIME Type Description Suffixes application/x-java-vm IcedTea class,jar application/x-java-applet IcedTea class,jar application/x-java-applet;version=1.1 IcedTea class,jar application/x-java-applet;version=1.1.1 IcedTea class,jar application/x-java-applet;version=1.1.2 IcedTea class,jar application/x-java-applet;version=1.1.3 IcedTea class,jar application/x-java-applet;version=1.2 IcedTea class,jar application/x-java-applet;version=1.2.1 IcedTea class,jar application/x-java-applet;version=1.2.2 IcedTea class,jar application/x-java-applet;version=1.3 IcedTea class,jar application/x-java-applet;version=1.3.1 IcedTea class,jar application/x-java-applet;version=1.4 IcedTea class,jar application/x-java-applet;version=1.4.1 IcedTea class,jar application/x-java-applet;version=1.4.2 IcedTea class,jar application/x-java-applet;version=1.5 IcedTea class,jar application/x-java-applet;version=1.6 IcedTea class,jar application/x-java-applet;version=1.7 IcedTea class,jar application/x-java-applet;jpi-version=1.7.0_50 IcedTea class,jar application/x-java-bean IcedTea class,jar application/x-java-bean;version=1.1 IcedTea class,jar application/x-java-bean;version=1.1.1 IcedTea class,jar application/x-java-bean;version=1.1.2 IcedTea class,jar application/x-java-bean;version=1.1.3 IcedTea class,jar application/x-java-bean;version=1.2 IcedTea class,jar application/x-java-bean;version=1.2.1 IcedTea class,jar application/x-java-bean;version=1.2.2 IcedTea class,jar application/x-java-bean;version=1.3 IcedTea class,jar application/x-java-bean;version=1.3.1 IcedTea class,jar application/x-java-bean;version=1.4 IcedTea class,jar application/x-java-bean;version=1.4.1 IcedTea class,jar application/x-java-bean;version=1.4.2 IcedTea class,jar application/x-java-bean;version=1.5 IcedTea class,jar application/x-java-bean;version=1.6 IcedTea class,jar application/x-java-bean;version=1.7 IcedTea class,jar application/x-java-bean;jpi-version=1.7.0_50 IcedTea class,jar application/x-java-vm-npruntime IcedTea 2) bluejeans.com video conferences claim their plugin is not installed, even though about:plugins shows: bjninstallplugin File: npbjninstallplugin_2.4.143.8.so Path: /usr/lib/mozilla/plugins/npbjninstallplugin_2.4.143.8.so Version: 2.4.143.8 State: Enabled MIME Type Description Suffixes application/x-bjninstallplugin,version=2.4.143.8 Blue Jeans Installation Plugin bjnplugin File: npbjnplugin_2.4.143.8.so Path: /usr/lib/mozilla/plugins/npbjnplugin_2.4.143.8.so Version: 2.4.143.8 State: Enabled MIME Type Description Suffixes application/x-bjnplugin,version=2.4.143.8 Blue Jeans Video Plugin application/x-bjnpluginslave,version=2.4.143.8 Blue Jeans Video Support Plugin application/x-bjnloguploader,version=2.4.143.8 Blue Jeans Diagnostic Plugin ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: firefox 28.0~b2+build1-0ubuntu2 ProcVersionSignature: Ubuntu 3.13.0-16.36-generic 3.13.5 Uname: Linux 3.13.0-16-generic x86_64 NonfreeKernelModules: nvidia wl AddonCompatCheckDisabled: False ApportVersion: 2.13.3-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: jbarnett 2543 F.... pulseaudio /dev/snd/controlC0: jbarnett 2543 F.... pulseaudio BuildID: 20140226081007 Channel: Unavailable CurrentDesktop: GNOME Date: Wed Mar 12 13:26:05 2014 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2014-02-24 (16 days ago) InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218) Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js /usr/share/mozilla/extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/ubu...@ubuntu.com/defaults/preferences/001ubuntu-gnome-mods.js ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=28.0/20140226081007 (In use) RelatedPackageVersions: rhythmbox-mozilla 3.0.1-1ubuntu12 icedtea-7-plugin 1.4.2-1ubuntu2 bjnplugin 2.4.143.8-1 gnome-shell 3.11.90-0ubuntu1~trusty1 google-talkplugin 5.1.5.0-1 RunningIncompatibleAddons: False SourcePackage: firefox Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/18/2013 dmi.bios.vendor: Apple Inc. dmi.bios.version: MBP112.88Z.0138.B02.1310181745 dmi.board.asset.tag: Base Board Asset Tag# dmi.board.name: Mac-2BD1B31983FE1663 dmi.board.vendor: Apple Inc. dmi.board.version: MacBookPro11,3 dmi.chassis.type: 10 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-2BD1B31983FE1663 dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,3:pvr1.0:rvnAppleInc.:rnMac-2BD1B31983FE1663:rvrMacBookPro11,3:cvnAppleInc.:ct10:cvrMac-2BD1B31983FE1663: dmi.product.name: MacBookPro11,3 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. ** Affects: firefox (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug gnome3-ppa third-party-packages trusty -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1291593 Title: firefox not using plugins on all websites Status in “firefox” package in Ubuntu: New Bug description: despite about:plugins listing the appropriate plugins, there are 2 websites that can't see them (both work fine in chrome): 1) conferencing.level3.com uses a java plugin to run web conferences, but claims "java is not installed" other websites are able to use java, and about:plugins shows: IcedTea-Web Plugin (using IcedTea-Web 1.4.2 (1.4.2-1ubuntu2)) File: IcedTeaPlugin.so Path: /usr/lib/jvm/java-7-openjdk-amd64/jre/lib/amd64/IcedTeaPlugin.so Version: State: Enabled The IcedTea-Web Plugin executes Java applets. MIME Type Description Suffixes application/x-java-vm IcedTea class,jar application/x-java-applet IcedTea class,jar application/x-java-applet;version=1.1 IcedTea class,jar application/x-java-applet;version=1.1.1 IcedTea class,jar application/x-java-applet;version=1.1.2 IcedTea class,jar application/x-java-applet;version=1.1.3 IcedTea class,jar application/x-java-applet;version=1.2 IcedTea class,jar application/x-java-applet;version=1.2.1 IcedTea class,jar application/x-java-applet;version=1.2.2 IcedTea class,jar application/x-java-applet;version=1.3 IcedTea class,jar application/x-java-applet;version=1.3.1 IcedTea class,jar application/x-java-applet;version=1.4 IcedTea class,jar application/x-java-applet;version=1.4.1 IcedTea class,jar application/x-java-applet;version=1.4.2 IcedTea class,jar application/x-java-applet;version=1.5 IcedTea class,jar application/x-java-applet;version=1.6 IcedTea class,jar application/x-java-applet;version=1.7 IcedTea class,jar application/x-java-applet;jpi-version=1.7.0_50 IcedTea class,jar application/x-java-bean IcedTea class,jar application/x-java-bean;version=1.1 IcedTea class,jar application/x-java-bean;version=1.1.1 IcedTea class,jar application/x-java-bean;version=1.1.2 IcedTea class,jar application/x-java-bean;version=1.1.3 IcedTea class,jar application/x-java-bean;version=1.2 IcedTea class,jar application/x-java-bean;version=1.2.1 IcedTea class,jar application/x-java-bean;version=1.2.2 IcedTea class,jar application/x-java-bean;version=1.3 IcedTea class,jar application/x-java-bean;version=1.3.1 IcedTea class,jar application/x-java-bean;version=1.4 IcedTea class,jar application/x-java-bean;version=1.4.1 IcedTea class,jar application/x-java-bean;version=1.4.2 IcedTea class,jar application/x-java-bean;version=1.5 IcedTea class,jar application/x-java-bean;version=1.6 IcedTea class,jar application/x-java-bean;version=1.7 IcedTea class,jar application/x-java-bean;jpi-version=1.7.0_50 IcedTea class,jar application/x-java-vm-npruntime IcedTea 2) bluejeans.com video conferences claim their plugin is not installed, even though about:plugins shows: bjninstallplugin File: npbjninstallplugin_2.4.143.8.so Path: /usr/lib/mozilla/plugins/npbjninstallplugin_2.4.143.8.so Version: 2.4.143.8 State: Enabled MIME Type Description Suffixes application/x-bjninstallplugin,version=2.4.143.8 Blue Jeans Installation Plugin bjnplugin File: npbjnplugin_2.4.143.8.so Path: /usr/lib/mozilla/plugins/npbjnplugin_2.4.143.8.so Version: 2.4.143.8 State: Enabled MIME Type Description Suffixes application/x-bjnplugin,version=2.4.143.8 Blue Jeans Video Plugin application/x-bjnpluginslave,version=2.4.143.8 Blue Jeans Video Support Plugin application/x-bjnloguploader,version=2.4.143.8 Blue Jeans Diagnostic Plugin ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: firefox 28.0~b2+build1-0ubuntu2 ProcVersionSignature: Ubuntu 3.13.0-16.36-generic 3.13.5 Uname: Linux 3.13.0-16-generic x86_64 NonfreeKernelModules: nvidia wl AddonCompatCheckDisabled: False ApportVersion: 2.13.3-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: jbarnett 2543 F.... pulseaudio /dev/snd/controlC0: jbarnett 2543 F.... pulseaudio BuildID: 20140226081007 Channel: Unavailable CurrentDesktop: GNOME Date: Wed Mar 12 13:26:05 2014 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2014-02-24 (16 days ago) InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218) Locales: extensions.sqlite corrupt or missing PrefSources: prefs.js /usr/share/mozilla/extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/ubu...@ubuntu.com/defaults/preferences/001ubuntu-gnome-mods.js ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=28.0/20140226081007 (In use) RelatedPackageVersions: rhythmbox-mozilla 3.0.1-1ubuntu12 icedtea-7-plugin 1.4.2-1ubuntu2 bjnplugin 2.4.143.8-1 gnome-shell 3.11.90-0ubuntu1~trusty1 google-talkplugin 5.1.5.0-1 RunningIncompatibleAddons: False SourcePackage: firefox Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/18/2013 dmi.bios.vendor: Apple Inc. dmi.bios.version: MBP112.88Z.0138.B02.1310181745 dmi.board.asset.tag: Base Board Asset Tag# dmi.board.name: Mac-2BD1B31983FE1663 dmi.board.vendor: Apple Inc. dmi.board.version: MacBookPro11,3 dmi.chassis.type: 10 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-2BD1B31983FE1663 dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,3:pvr1.0:rvnAppleInc.:rnMac-2BD1B31983FE1663:rvrMacBookPro11,3:cvnAppleInc.:ct10:cvrMac-2BD1B31983FE1663: dmi.product.name: MacBookPro11,3 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. 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