** Changed in: alsa-driver (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1267675
Title:
[13.10] Alienware M14xR2 (CA0132) - External
headphone/headset/microphone do not work when plugged in
Status in “alsa-driver” package in Ubuntu:
Confirmed
Bug description:
The Alienware M14xR2 has 3 left-side audio jacks. A headphone jack,
and headset jack, and a microphone jack. Audio will play through the
internal speakers regardless of whether a device is plugged into any
of these jacks, and sound will not play in the headphones regardless
of which jack they're plugged into. External microphone does not work
when plugged into either jack (microphone jack or headset jack).
In sound settings, plugging headphones into the headphones jack does
not register any change. When plugged into the headset jack, the "Play
sound through" device will change from "Speakers" to "Headphones", but
sound is not funneled to the headphones; the sound continues to play
through the speakers.
Also, in a semi-related note, unplugging the headphones seems to
change the output device from "Speakers" to "Digital Output (S/PDIF)",
which does not produce any sounds through internal speakers nor
headphones/headset.
Furthermore, if I run gnome-control-center from terminal to launch
System Settings and click Sound, the following messages appear in the
terminal:
(gnome-control-center:4041): sound-cc-panel-WARNING **:
active_output_update - couldn't find a stream from the supposed active
output
(gnome-control-center:4041): sound-cc-panel-WARNING **:
active_input_update - couldn't find a stream from the supposed active
input
I'm trying to get a headset (headphones/microphone) to work well with
Ubuntu to support Steam gaming on Linux and Linux gaming in general;
having a functioning headset so I can communicate with others via
Mumble would be of great help. Thanks for any insight on how to get
this working.
Have also tried the alsa-daily ppa (dkms) with no luck.
lsb_release -rd:
Description: Ubuntu 13.10
Release: 13.10
apt-cache policy alsa-base
alsa-base:
Installed: 1.0.25+dfsg-0ubuntu4
Candidate: 1.0.25+dfsg-0ubuntu4
Version table:
*** 1.0.25+dfsg-0ubuntu4 0
500 http://us.archive.ubuntu.com/ubuntu/ saucy/main amd64 Packages
100 /var/lib/dpkg/status
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7
Uname: Linux 3.11.0-14-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: earl 1937 F.... pulseaudio
/dev/snd/controlC0: earl 1937 F.... pulseaudio
/dev/snd/pcmC0D0p: earl 1937 F...m pulseaudio
Date: Thu Jan 9 20:31:27 2014
InstallationDate: Installed on 2013-11-16 (54 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64
(20131016.1)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: GK107 HDMI Audio Controller - HDA NVidia
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: Only some of outputs are working
Title: [HDA-Intel - HDA Intel PCH, playback] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/29/2012
dmi.bios.vendor: Alienware
dmi.bios.version: A09
dmi.board.name: M14xR2
dmi.board.vendor: Alienware
dmi.board.version: A09
dmi.chassis.type: 8
dmi.chassis.vendor: Alienware
dmi.chassis.version: A09
dmi.modalias:
dmi:bvnAlienware:bvrA09:bd06/29/2012:svnAlienware:pnM14xR2:pvrA09:rvnAlienware:rnM14xR2:rvrA09:cvnAlienware:ct8:cvrA09:
dmi.product.name: M14xR2
dmi.product.version: A09
dmi.sys.vendor: Alienware
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