opened a nomination for precise. On a chat on #ubuntu-bugs, the author
asked for the nomination. I agree with it, so there.
** Also affects: cups (Ubuntu Precise)
Importance: Undecided
Status: New
** Also affects: libreoffice (Ubuntu Precise)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1020048
Title:
after certain time printing to cups stops working
Status in LibreOffice Productivity Suite:
Invalid
Status in “cups” package in Ubuntu:
Fix Released
Status in “libreoffice” package in Ubuntu:
Invalid
Status in “cups” source package in Precise:
Confirmed
Status in “libreoffice” source package in Precise:
Invalid
Bug description:
== Problem ==
In our institution we are running only printers through a cups server. while
freshly opened document prints well, after some time (few minutes) clicking
"print file directly" and menu item "print" do not work any more. after close
and open again, thing prints correctly. i have checked what exactly is going on
in such cases and logs on the cups server don't show any submissions and/or
errors so that the thing is obviously stopped at the level of libreoffice.
== Analysis ==
LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of
inactivity and does not manage to reconnect. To reproduce: print something (to
a real printer or cups-pdf), wait 6 minutes not printing anything, and print
again. Then, nothing is printed. You can watch the TCP connection using
netstat -tpn | grep soffice
While it's working, it looks like this:
tcp 0 0 127.0.0.1:48810 127.0.0.1:631
ESTABLISHED 13976/soffice.bin
After 5 minutes, that connection is gone permanently.
WORKAROUND: To set the timeout to 24 hours add this line to the top of
/etc/cups/cupsd.conf :
Timeout 62400
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: libreoffice 1:3.5.3-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19
Uname: Linux 3.2.0-26-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
Date: Mon Jul 2 12:29:31 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" Release amd64
(20120425)
ProcEnviron:
TERM=xterm
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
LC_PAPER=en_GB.UTF-8
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)
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