Please follow the instructions of the sections "CUPS error_log" and
"Capturing print job data" on
https://wiki.ubuntu.com/DebuggingPrintingProblems. Attach the requested
files one by one, do not compress them nor pack them together.
If still nothing goes into the error_log, restart the CUPS daemon with
sudo restart cups
** Changed in: poppler (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1277757
Title:
cups fails to print, debug log lines are blank
Status in “poppler” package in Ubuntu:
Incomplete
Bug description:
I'm attempting to print to a Dell 2350dn using the Dell ppd. It once
worked and now doesn't, but I use this printer infrequently and don't
know what happened in the interim.
The cups error log has:
E [07/Feb/2014:16:11:53 -0800] [Job 140] Job stopped due to filter errors;
please consult the error_log file for details.
D [07/Feb/2014:16:11:53 -0800] [Job 140] The following messages were recorded
from 16:11:53 to 16:11:53
D [07/Feb/2014:16:11:53 -0800]
---- (above line repeated apx 40 times) ----
D [07/Feb/2014:16:11:53 -0800] [Job 140] End of messages
D [07/Feb/2014:16:11:53 -0800] [Job 140] printer-state=3(idle)
D [07/Feb/2014:16:11:53 -0800] [Job 140] printer-state-message="Filter failed"
D [07/Feb/2014:16:11:53 -0800] [Job 140] printer-state-reasons=none
Notice that the debug message is blank. There is no indication of
which filter failed or why (other than "Filter failed" in error_log
and in the print.
I have attempted to reinstall the printer several times with no
change.
One of the actions in the interim was to install a set of packages I
installed to support a Canon MF4890dw (cndrvcups-ufr2-us and
cndrvcups-common). I removed (purged) both of those, but the situation
is unchanged.
Any suggestions?
Also posted to http://stackoverflow.com/questions/21640325/ .
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