Please DO NOT test the current proposed package. There is a typo in it
which deactivates hpcups completely. Please wait for the corrected
3.14.3-0ubuntu3.2 version which I will upload soon.
** Changed in: hplip (Ubuntu Trusty)
Status: Fix Committed => In Progress
** Tags removed: verification-needed
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https://bugs.launchpad.net/bugs/1311697
Title:
HP Officejet Pro K550 should use hpijs by default
Status in “hplip” package in Ubuntu:
Fix Released
Status in “hplip” source package in Trusty:
In Progress
Bug description:
When an HP Officejet Pro K550 is connected, by default CUPS picks
hpcups as a driver.
Unfortunately, hpcups is broken for this printer, and it has been for a long
time.
https://bugs.launchpad.net/hplip/+bug/981473
It was first broken in 11.04 and has been broken since. It has been
reported since 2011 and no progress has been made on the bug report.
This printer is also considered to be "End of Support" by the HPLIP project,
and it is likely no resources will ever be committed to fix the real bug:
http://hplipopensource.com/hplip-web/models/officejet/officejet_pro_k550.html
"The HP product has reached the end of support life, meaning the HPLIP
solution is considered “As-is”. No further HPLIP code changes will be
implemented by HP. While monitoring of Launchpad posts by HP personnel will
continue, follow-up by HP personnel on these products will be extremely
limited. Community members are encouraged to assist others with issues on these
printers."
The very simple workaround is to pick hpijs instead of hpcups. This
should be done by default, as it is very hard to find this bug report
googling around (I thought I had a broken printer, and only after
several hours spent debugging, wasting ink and paper did I find the
bug report). It doesn't help that this is not a linux-only issue, as
there are many people on windows having this issue so googling gets
filled with bogus windows info.
Thank you.
[Impact]
Users of the HP Officejet Pro K550 are not able to print with the automatic
printer setup in Ubuntu.
[Test Case]
Plug an HP Officejet Pro K550 to the USB and wait for a print queue getting
auto-generated. If you have an HP Officejet Pro K550 on the network, open
system-config-printer, click on "new Printer", and select the HP Officejet Pro
K550 under the printers discovered in the network. Follow the steps of the
wizard to complete the setup.
With the current version of HPLIP you will get a non-working queue
with the hpcups driver, due to a bug in the driver which HP does not
fix any more as the printer is too old.
To get it working with the proposed fix, after installing it, remove
your queue(s) for the HP Officejet Pro K550 and create a new queue for
it. Now the queue will use the hpijs driver which makes this printer
correctly working.
[Regression Potential]
Very low, as there is nothing more done than removing the hpcups support for
the HP Officejet Pro K550. All other printers should work exactly as before.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1311697/+subscriptions
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