Please follow the instructions of the section "USB printer does not
print or prints garbage" on
https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1346868
Title:
Canon MX310 printer hangs when printing LibreOffice Writer doc
Status in “cups” package in Ubuntu:
Incomplete
Bug description:
New Linux user reports problem printing letters from Lenovo T60 with
Linux Mint 17 (Qiana) on Canon MX310 printer using LibreOffice
4.2.4.2.
I've borrowed the printer and done a fresh install of Mint 17 and
Ubuntu 14.04 and reproduced the problem on both systems. A short
letter prints to completion as far as the computer is concerned and is
removed from the print queue. The printer prints the full text but
does not eject the page, and the display shows "PRINTING...". The
paper has to be manually pulled out of the printer and it has to be
power cycled to resume normal operation.
I will attach the document used.
I've turned on the error log, but it's about 14MB, rather large to
upload.
I'll be returning the printer today, and travelling for perhaps a
week, but after that I'm keen to resume investigation, though this is
my first time with a printer problem so I'll be appreciating any
guidance.
In contrast, printing from Firefox and Gedit have not shown any
problem.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic i686
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: i386
CurrentDesktop: Unity
Date: Tue Jul 22 11:52:10 2014
InstallationDate: Installed on 2014-07-14 (7 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
Lpstat: device for MX310-series:
usb://Canon/MX310%20series?serial=470CDE&interface=1
MachineType: LENOVO 1706W5K
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles: MX310-series: Canon MX310 series - CUPS+Gutenprint v5.2.10-pre2
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic
root=UUID=f88bfaa3-b8a8-4ec0-beaf-cf990a6066cc ro quiet splash
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/21/2006
dmi.bios.vendor: LENOVO
dmi.bios.version: 7BET45WW (1.05 )
dmi.board.name: 1706W5K
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvr7BET45WW(1.05):bd04/21/2006:svnLENOVO:pn1706W5K:pvrThinkPadX60:rvnLENOVO:rn1706W5K:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 1706W5K
dmi.product.version: ThinkPad X60
dmi.sys.vendor: LENOVO
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