apport information ** Tags added: apparmor apport-collected third-party-packages trusty
** Description changed: With Ubuntu 14, the Xerox Phaser 8560DN resets as soon as I bring up the Print requester. Up until Ubuntu 14, the Xerox printer worked with Ubuntu. It works fine from Windows. The strange thing is that the Xerox printer manages to crash when I bring up the Printer requester even if I don't have the Xerox printer added to the list of printers. I've increased the memory on our Phaser 8560DN to 1 gig to solve the problem without luck: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/405851 I tried contacting Xerox, but they no longer care if Linux works or not. If it works from Windows, it's not their problem. - The obvious solution is to throw out the Xerox printer and never buy one - again :-) + The obvious solution is to throw out the Xerox printer and never buy one again :-) + --- + ApportVersion: 2.14.1-0ubuntu3.3 + Architecture: amd64 + CurrentDesktop: Unity + DistroRelease: Ubuntu 14.04 + InstallationDate: Installed on 2012-07-04 (778 days ago) + InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) + Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. + MachineType: ASUSTeK COMPUTER INC. N56VM + NonfreeKernelModules: nvidia + Package: cups 1.7.2-0ubuntu1.1 + PackageArchitecture: amd64 + Papersize: letter + ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-33-generic root=UUID=f083477b-9d30-4b78-9d54-7958a51c935e ro quiet splash vt.handoff=7 + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-33-generic root=UUID=f083477b-9d30-4b78-9d54-7958a51c935e ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.13.0-33.58-generic 3.13.11.4 + Tags: trusty third-party-packages apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor + Uname: Linux 3.13.0-33-generic x86_64 + UpgradeStatus: Upgraded to trusty on 2014-06-23 (59 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 03/01/2012 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: N56VM.204 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: N56VM + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VM.204:bd03/01/2012:svnASUSTeKCOMPUTERINC.:pnN56VM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.name: N56VM + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "BootDmesg.txt" https://bugs.launchpad.net/bugs/1357920/+attachment/4184239/+files/BootDmesg.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1357920 Title: Xerox Phaser 8560DN reboots as soon as I bring up the Print requester Status in “cups” package in Ubuntu: Incomplete Bug description: With Ubuntu 14, the Xerox Phaser 8560DN resets as soon as I bring up the Print requester. Up until Ubuntu 14, the Xerox printer worked with Ubuntu. It works fine from Windows. The strange thing is that the Xerox printer manages to crash when I bring up the Printer requester even if I don't have the Xerox printer added to the list of printers. I've increased the memory on our Phaser 8560DN to 1 gig to solve the problem without luck: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/405851 I tried contacting Xerox, but they no longer care if Linux works or not. If it works from Windows, it's not their problem. The obvious solution is to throw out the Xerox printer and never buy one again :-) --- ApportVersion: 2.14.1-0ubuntu3.3 Architecture: amd64 CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 InstallationDate: Installed on 2012-07-04 (778 days ago) InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. MachineType: ASUSTeK COMPUTER INC. N56VM NonfreeKernelModules: nvidia Package: cups 1.7.2-0ubuntu1.1 PackageArchitecture: amd64 Papersize: letter ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-33-generic root=UUID=f083477b-9d30-4b78-9d54-7958a51c935e ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-33-generic root=UUID=f083477b-9d30-4b78-9d54-7958a51c935e ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.13.0-33.58-generic 3.13.11.4 Tags: trusty third-party-packages apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor Uname: Linux 3.13.0-33-generic x86_64 UpgradeStatus: Upgraded to trusty on 2014-06-23 (59 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: N56VM.204 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: N56VM dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN56VM.204:bd03/01/2012:svnASUSTeKCOMPUTERINC.:pnN56VM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN56VM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: N56VM dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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