Not a bug. NTFS inconsistencies can and do occur, there are steps provided in the output to resolve this.
** Changed in: nautilus (Ubuntu) Status: New => Invalid ** Converted to question: https://answers.launchpad.net/ubuntu/+source/nautilus/+question/272427 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to nautilus in Ubuntu. https://bugs.launchpad.net/bugs/1499465 Title: Nautilus will not open an external hard drive with NTFS file system Status in nautilus package in Ubuntu: Invalid Bug description: Error mounting /dev/sdb1 at /media/tony/Expansion Drive: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sdb1" "/media/tony/Expansion Drive"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error Failed to read NTFS $Bitmap: Input/output error NTFS is either inconsistent, or there is a hardware fault, or it's a SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows then reboot into Windows twice. The usage of the /f parameter is very important! If the device is a SoftRAID/FakeRAID then first activate it and mount a different device under the /dev/mapper/ directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation for more details. Failed to sync device /dev/sdb1: No such device Failed to close volume /dev/sdb1: No such device NB I noted a recent update that referred to the NTFS file system and prior to that update I had no problem accessing the external hard drive that I use for backup. Now I cannot access that hard drive, a Seagate Expansion Portable Drive To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/nautilus/+bug/1499465/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp