Public bug reported:
My first bug report, I apologize if I don't do it right, and please let
me know how to improve it.
Asus Zenbook UX31E initially with Ubuntu 11:10, then 12.04, and then
14.04 worked great until a few weeks ago, when the trackpad became
unusable (mouse jumps all over the screen and starts moving and clicking
around by itself). Booting from USB with Ubuntu 16.04 beta has the same
problem. Dmesg always shows the following type of errors:
psmouse serio4 bad data from KBC - timeout
psmouse serio4 bad data from KBC - bad parity
psmouse serio4 FingerSensingPad at isa0060/serio4/input0 lost synchronization,
throwing 3 bytes away
The laptop works fine with an external USB mouse, as long as I don't
accidentally touch the trackpad.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg-input-synaptics 1.8.2-1ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-15.31-generic 4.4.6
Uname: Linux 4.4.0-15-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
CasperVersion: 1.368
CurrentDesktop: Unity
Date: Sat Apr 9 04:15:38 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
MachineType: ASUSTeK Computer Inc. UX31E
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent
file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet
splash --- BOOT_IMAGE=/casper/vmlinuz.efi
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/21/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.213
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX31E.213:bd06/21/2012:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX31E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160318-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.1.2-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.1.2-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.1-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.6.1-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160218-1ubuntu3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Sat Apr 9 03:39:35 2016
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 6107
vendor COR
xserver.version: 2:1.18.1-1ubuntu4
** Affects: xserver-xorg-input-synaptics (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug ubuntu xenial
** Attachment added: "dmesg >dmesg.txt; cat /proc/bus/input/devices
>devices.txt; xinput list --long >xinput.txt; cp /var/log/Xorg.0.log
./Xorg.0.log.txt; tar -zcvf files.tar.gz *.txt"
https://bugs.launchpad.net/bugs/1568224/+attachment/4629927/+files/files.tar.gz
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xserver-xorg-input-synaptics in Ubuntu.
https://bugs.launchpad.net/bugs/1568224
Title:
psmouse FingerSensingPad lost synchronization, throwing bytes away
Status in xserver-xorg-input-synaptics package in Ubuntu:
New
Bug description:
My first bug report, I apologize if I don't do it right, and please
let me know how to improve it.
Asus Zenbook UX31E initially with Ubuntu 11:10, then 12.04, and then
14.04 worked great until a few weeks ago, when the trackpad became
unusable (mouse jumps all over the screen and starts moving and
clicking around by itself). Booting from USB with Ubuntu 16.04 beta
has the same problem. Dmesg always shows the following type of errors:
psmouse serio4 bad data from KBC - timeout
psmouse serio4 bad data from KBC - bad parity
psmouse serio4 FingerSensingPad at isa0060/serio4/input0 lost
synchronization, throwing 3 bytes away
The laptop works fine with an external USB mouse, as long as I don't
accidentally touch the trackpad.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg-input-synaptics 1.8.2-1ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-15.31-generic 4.4.6
Uname: Linux 4.4.0-15-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
CasperVersion: 1.368
CurrentDesktop: Unity
Date: Sat Apr 9 04:15:38 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
MachineType: ASUSTeK Computer Inc. UX31E
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent
file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet
splash --- BOOT_IMAGE=/casper/vmlinuz.efi
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/21/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.213
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX31E.213:bd06/21/2012:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX31E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160318-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.1.2-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.1.2-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.1-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.6.1-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160218-1ubuntu3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12-1build2
xserver.bootTime: Sat Apr 9 03:39:35 2016
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 6107
vendor COR
xserver.version: 2:1.18.1-1ubuntu4
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