** Also affects: hplip (Ubuntu)
Importance: Undecided
Status: New
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1570955
Title:
hp-scan stops working if I run hp-info (several printer models)
Status in HPLIP:
New
Status in hplip package in Ubuntu:
New
Bug description:
I have:
Distributor ID: Ubuntu
Description: Ubuntu 14.04.4 LTS
Release: 14.04
Codename: trusty
I downloaded hplip-3.16.3.run and executed it and it installed hplip. I add a
USB printer (HP Photosmart B210), and then I run hp-scan and it scans properly.
I can run hp-scan any number of times with no problem. Each time I run it I
get this on dmesg:
[101238.781550] Did not find alt setting 1 for intf 0, config 1
Then I run hp-info -i , I get all the printer info, 3 dmesg errors get
generated:
[101290.777189] Did not find alt setting 1 for intf 0, config 1
[101290.777686] Did not find alt setting 1 for intf 0, config 1
[101290.778184] Did not find alt setting 1 for intf 0, config 1
And after that, all subsequent calls to hp-scan fail. The first time I type
hp-scan after having ran hp-info -i , it shows an error:
Using device hpaio:/usb/Photosmart_Plus_B210_series?serial=CN09F1P57X05J9
Opening connection to device...
error: SANE: Error during device I/O (code=9)
And dmesg also prints:
[101355.572440] Did not find alt setting 1 for intf 0, config 1
All the subsequent calls to hp-scan will hang up for ever opening connection
to device.
and it prints the dmesg error: [101355.572440] Did not find alt setting 1 for
intf 0, config 1
At this point I can only kill the process (hp-scan).
The only way to make it work again is disconnecting the USB cable, and
connecting it back in. But as soon as I run hp-info it goes bad again.
The problem does not happen over network. Over network I can always
scan and also run hp-info (even at the same time).
I tested with 3.15.11 and 3.15.9 and got the same issue. I will go
back a little bit more to bisect and post the results later on.
I got reports on the exact same problems on a Laserjet m1212 (over USB), and
two deskjet 2132.
They all print the dmesg error each time hp-info or hp-scan is executed.
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1570955/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : [email protected]
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
