** Also affects: hplip (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1596361
Title:
MFP M476DW Error 5002 on status / No toner levels in HP Device Manager
Status in HPLIP:
New
Status in hplip package in Ubuntu:
New
Bug description:
HP Device Manager always showed Error 5002 (device is busy powered
down or unplugged) as Status for my M476DW. In addition, under
supplies, no toner levels were shown.
I have modified the "[hp_color_laserjet_mfp_m476dw]" entry in
/usr/share/hplip/data/models/models.dat. The full entry I have
attached below.
By changing status-type=12 to status-type=10 error 5002 disappeared.
Adding the r0-agent* entries made the supplies display (and hp-levels)
work.
[hp_color_laserjet_mfp_m476dw]
align-type=0
clean-type=0
color-cal-type=0
copy-type=0
embedded-server-type=0
fax-type=7
fw-download=False
icon=HP_Color_LaserJet_2840.png
io-mfp-mode=1
io-mode=1
io-support=14
job-storage=0
linefeed-cal-type=0
model1=HP Color Laserjet Pro MFP M476dw
monitor-type=0
panel-check-type=0
pcard-type=0
plugin=1
plugin-reason=64
power-settings=0
ppd-name=color_laserjet_pro_mfp_m476
pq-diag-type=0
r-type=0
r0-agent1-kind=4
r0-agent1-sku=CB380A
r0-agent1-type=1
r0-agent2-kind=4
r0-agent2-sku=CB381A
r0-agent2-type=4
r0-agent3-kind=4
r0-agent3-sku=CB383A
r0-agent3-type=5
r0-agent4-kind=4
r0-agent4-sku=CB382A
r0-agent4-type=6
scan-src=3
scan-type=5
status-battery-check=0
status-dynamic-counters=0
status-type=12
support-released=True
support-subtype=447b
support-type=2
support-ver=3.14.4
tech-class=Postscript
tech-subclass=Normal
tech-type=4
usb-pid=342a
usb-vid=3f0
wifi-config=3
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