Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: alsa-driver (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1583801
Title:
No sound via headphones (headset) when Ubuntu boots with them plugged
in [XPS 15 9550]
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
The bug is twofold, first when computer boots if the headset
(headphones with built-in mic, one audio jack) is plugged in, then
there is no sound (via headphones or otherwise). If you plug
headphones out and back in, then it usually works as expected.
The second scenario is the same, except that plugging out and back in
again doesn't help. In that case, I just restart the laptop, then plug
them back in again and it works.
In all cases, microphone works.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
NonfreeKernelModules: nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: crunch 3248 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu May 19 22:13:20 2016
InstallationDate: Installed on 2016-05-07 (12 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: crunch 3248 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [XPS 15 9550, Realtek ALC3266, Black Headphone Out, Left] No sound at
all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/07/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.02.00
dmi.board.name: 0N7TVV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr01.02.00:bd04/07/2016:svnDellInc.:pnXPS159550:pvr:rvnDellInc.:rn0N7TVV:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 15 9550
dmi.sys.vendor: Dell Inc.
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