Can you run the command "hp-check" on the terminal and provide us the output here
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1595566 Title: HP OfficeJet Pro 8740 is not listed in the printers database (lpinfo -m) Status in hplip package in Ubuntu: New Bug description: Hi. According to http://hplipopensource.com/hplip- web/models/officejet/hp_officejet_pro_8740.html HP 8740 should be supported with HPLIP 3.16.5. I've installed HPLIP 3.16.5 from Yaketty in Xenial by recompiling it to build a native package with native Xenial dependencies. I've installed the following resulting packages: hplip, hplip-data, hplip-gui, libhpmud0, libsane-hpaio, printer- driver-hpcups, printer-driver-postscript-hp. However, lpinfo -m doesn't list HP 8740: $ lpinfo -m | grep 8740 gutenprint.5.2://bjc-PIXMA-iP8740/expert Canon PIXMA iP8740 - CUPS+Gutenprint v5.2.11 foomatic:Canon-PIXMA-iP8740-gutenprint-ijs-simplified.5.2.ppd Canon PIXMA-iP8740 Foomatic/gutenprint-ijs-simplified.5.2 foomatic:Canon-PIXMA-iP8740-gutenprint-ijs.5.2.ppd Canon PIXMA-iP8740 Foomatic/gutenprint-ijs.5.2 ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: hplip (not installed) ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 Uname: Linux 4.4.0-24-generic i686 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: i386 CupsErrorLog: CurrentDesktop: KDE Date: Thu Jun 23 17:03:01 2016 InstallationDate: Installed on 2016-04-26 (58 days ago) InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release i386 (20160420.1) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: VMware, Inc. VMware Virtual Platform Papersize: a4 PpdFiles: VMware_Virtual_Printer: Generic PostScript Printer Foomatic/Postscript (recommended) ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=c483951c-bc3a-4801-9797-c40b89d25faa ro quiet splash SourcePackage: hplip UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/02/2015 dmi.bios.vendor: Phoenix Technologies LTD dmi.bios.version: 6.00 dmi.board.name: 440BX Desktop Reference Platform dmi.board.vendor: Intel Corporation dmi.board.version: None dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 1 dmi.chassis.vendor: No Enclosure dmi.chassis.version: N/A dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A: dmi.product.name: VMware Virtual Platform dmi.product.version: None dmi.sys.vendor: VMware, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1595566/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
